ITIL (Version 5) Explained: What's New and What It Means for You By Judy Sanker, ITIL5, PMP ITIL® (Version 5) unifies Digital Products and Services into one lifecycle, giving IT teams a single, AI-native framework to design, build, operate, and [...]
Resource Article · AI Training Selecting the right AI instructors How MAX Technical Training vets its instructors — and why that process changes everything about your learning experience. There has never been more AI training content available online. Between [...]
The new ITIL builds on everything professionals already value in ITIL, evolving the framework to reflect today’s digital, product-centric, and AI-enabled reality. Existing knowledge, experience, and certifications remain fully relevant as part of this evolution. If you are already certified [...]
Unlocking Productivity with Copilot: A Prompt Library for Microsoft Tools As organizations begin to explore the transformative potential of Microsoft Copilot, one thing becomes clear: the quality of your prompts directly impacts the value you get from AI. Whether you're [...]
A Practical Guide to Implementing Microsoft Copilot in Your Organization Date: October 14, 2025 Author: Dustin Miller Microsoft Copilot is transforming how organizations work—but unlocking its full potential requires more than just turning it on. This guide walks you through [...]
The Power of Copilot Date: October 8, 2025 Author: Dustin Miller 1. What Can Copilot Actually Do for You? Summary: Many professionals and organizations hear about AI tools like Copilot but aren't sure what they actually do. Copilot is more [...]
By Lisa Schwartz, CEO ITSM Academy Published: August 21, 2025 Whether you’re just starting out in IT or you're looking to advance your career and make a bigger impact in your organization, ITIL certification is a smart investment in [...]
By Professor P. Ross S. Wise Published: March 3, 2025 In today’s fast-paced digital landscape, IT Service Management (ITSM) is no longer just about keeping the lights on—it’s about driving business value and aligning IT services with the broader objectives [...]
When the Ohio TechCred program started in 2019. The Mitsubishi Electric Automotive America company located in Mason, Ohio had a budget of $350 per person per year in employee upskilling funds. That was the first year Jonathan Jones, Senior Manager, [...]
Ohio's Individual Microcredential Assistance Program (IMAP) is a groundbreaking initiative designed to eliminate financial barriers to technical education. Managed by the Ohio Department of Development in partnership with the Governor’s Office of Workforce Transformation, IMAP provides free access to tech-focused [...]
