ITIL®5 Foundation On-Demand

Welcome to the PeopleCert Accredited ITIL Foundation (Version 5) Certification Training Course.  

Why ITIL (Version)  5?

ITIL Version 5 expands the role and benefit of the ITIL framework beyond the world of IT Service Management into the world of Digital Products and Services.  ITIL now embraces the digital age and enhances the value of the framework by allowing the advantages of the framework to assist the entire organization as it delivers digital products and services.  This change was required because today the delivery of products and services applies to many departments within organizations, not just IT.

The Benefits of ITIL (Version 5) Foundation Training

ITIL® Foundation (Version 5) certification provides you build a solid introduction to understanding best practices and how to apply them effectively in today’s digital and organizational environments.

By learning ITIL 5 you will be able to contribute to your organization through your understanding of how to deliver modern, AI-native digital products and services and by providing practical guidance to the design, delivery and improvement of those digital products and services. This boosts career prospects and salary potential.

Key Benefits:

• Tutor Support to answer your questions
• Special Test Prep Modules
• Special Practice Exam Modules with full explanations
• Access to experts with hands-on experience
• Accredited Materials
• Career Guidance

Your Instructor

Your instructor for this course is David Billouz.  David is a Double ITIL Master (ITIL V3 & ITIL 4), a PeopleCert Course Author and a PeopleCert Accredited Auditor.  He has worked in the field of ITSM for over 20 years and he shares his experience with you in the course by bringing tough concepts to live so you understand them and can apply them when you take your certification exam and in real life.

Have a question?  As a student, you have direct access to David by using the Instructor Q&A Forum found on the course page.  Ask and David will answer!

Key Components of ITIL (Version) 5 Foundation Certification 

• Introduces the core concepts of digital product and service management
• Establishes a common language and shared understanding across teams and organizations
• Provides an overview of the ITIL framework, including guiding principles, core models, and fundamental practices
• Explains how ITIL supports the creation, delivery, and continual improvement of products and services
• Helps candidates understand how value is co-created through effective service management
• Shows how organizations apply ITIL guidance to improve performance, collaboration, and business outcomes
• Reflects the evolution of ITIL to support modern technologies, data-driven decision-making, automation, and artificial intelligence
• Remains adaptable to different organizational contexts, sizes, and levels of maturity

Course Format

The eLearning Instructor-Led Video course is available 24/7.  The course uses the PeopleCert Accredited ITIL (Version 5) Foundation Accredited Training Materials (OTM) and builds on the presentation by adding an instructor and our 1:1 Instructor Support System.

How Does ITIL 5 Build on ITIL 4?

ITIL (Version 5) is an evolution, not a revolution with the following key changes:

• It’s AI-native and shaped for what’s next with AI governance built in to help organizations use and scale AI responsibly and with confidence.
• It’s practical by nature and ready to apply from day one – supported by 34 practices and ITIL Transformation.
• It brings product and service management into motion as one, meaning less friction, fewer handoffs, and value that flows end to end.
• It’s for IT and every role beyond, for every organization, large and small.

What will you Learn in the ITIL 5 Foundation Certification Training Course?

• Key product and service management concepts
• The ITIL product and service management framework
• New concepts like the ITIL Value System (ITIL VS) and the Value Chain
• The ITIL 7 Guiding Principles
• An introduction to ITIL Management Practices

 Who Needs to Take ITIL (Version 5) Foundation?

• Everyone who is ITIL 4 Foundation Certified
• Everyone who is new to ITIL
• Everyone who seeks ITIL Foundation Certification for the first time
• Everyone (ITIL Certified or not) needs to understand what ITIL 5 is about and how it is designed to prepare you to bring ITIL to life in your organization

In This Course You Will Learn:

• Key concepts of product and service management
• ITIL’s guiding principles and how they assist an organization to adopt and adapt product and service management
• The four dimensions of product and service management
• ITIL value system and its components including the service value chain and value streams
• The practice guide structure
• How to prepare for the ITIL Foundation (version 5) exam

Prerequisites

There are no prerequisites to take the ITIL Foundation (version 5) Course.

Course Outline

• Welcome to ITIL 5 Foundation
• Meet Your Instructor. David Billouz
• What is New in ITIL Version 5
• What has Changed from ITIL 4 to ITIL Version 5
• What Remains the Same from ITIL 4 in ITIL Version 5
• 1. Key Concepts of Digital Product & Service Management – Part 1
• 2. Key Concepts of Digital Product & Service Management – Part 2
• 3. Service Relationships – Part 1
• 4. Service Relationships – Part 2
• 5. The ITIL Value System
• 6. Governance
• 7. ITIL Guiding Principles – Part 1
• 8. ITIL Guiding Principles – Part 2
• 9. Value Chain & ITIL Management Practices – Part 1
• 10. Value Chain & ITIL Management Practices – Part 2
• 11. Value Chain & ITIL Management Practices – Part 3
• 12. Value Streams Mapping & Management
• 13. Continual Improvement
• 14. The 4 Dimensions of Product & Service Management – Part 1
• 15. The 4 Dimensions of Product & Service Management – Part 2
• 16. ITIL & Other Frameworks Integration
  • Test Prep. ITIL Foundation Version 5 Question Types
  • Test Prep. ITIL Foundation Version 5 Exam Structure
  • Test Prep. Digital Product & Service Management – Part 1
  • Test Prep. Digital Product & Service Management – Part 2
  • Test Prep. The Four Dimensions of Product and Service Management
  • Test Prep. The ITIL Product and Service Lifecycle
  • Test Prep. The ITIL Value System
  • Test Prep. Value Stream Identification, Mapping and Management
  • Test Prep. ITIL and AI
  • Test Prep. ITIL & Other Frameworks Integration
    • ITIL 5 Foundation Sample Exam Part 1
    • ITIL 5 Foundation Sample Exam Part 2
    • ITIL 5 Foundation Sample Exam Part 3
    • ITIL 5 Foundation Sample Exam Part 4