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Certified Process Design Engineer (CPDE)
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Certified Process Design Engineer (CPDE) Introduction
The Certified Process Design Engineer (CPDE) course offers a robust educational journey for professionals dedicated to excelling in IT Service Management (ITSM) process design. This specialized training program is designed to provide deep insights into creating, optimizing, and revolutionizing ITSM processes.
Participants will learn to analyze, design, and measure IT services, focusing on improving their efficiency and effectiveness. The course employs a hands-on approach, fostering a practical understanding of process engineering within the ITSM framework.
As learners progress through the CPDE course, they will gain not just the skills needed for process design but also a comprehensive understanding of integrating these processes within various service management frameworks. The curriculum is thoughtfully structured to balance theoretical knowledge with real-world application, making it ideal for professionals seeking to implement what they learn across diverse organizational scenarios.
This makes the Certified Process Design Engineer (CPDE) an essential asset for those aiming to enhance their capabilities in IT service optimization and management.
Certified Process Design Engineer (CPDE) Exam & Certification:
- Learners will have the opportunity to earn their Certified Process Design Engineer (CPDE) accreditation on the final day of the course by achieving a passing score (65%) on a 90-minute exam.
- The exam consists of 10 multiple-choice, scenario-based questions. Learners who do not succeed on their first attempt are eligible for one (1) free re-sit.
Certified Process Design Engineer (CPDE) Course Deliverables
- Four (4) days of instructor-led learning
- Project Management Institute (PMI) Professional Development Units (PDUs): Project Management Professionals earn 38 contact hours or PDUs upon course completion.
- “The ITSM Process Design Guide” (ISBN: 978-1-60427-049-5)
- Sample templates for practical use
- Exam preparation resources, including sample exams and exam-taking techniques
- In-class examination (final afternoon) for CPDE certification
Prerequisites
- Foundation Certification in IT Service Management is recommended.
- It’s tailored for individuals seeking to enhance productivity, automate tasks, gain insights from data, and create fundamental app solutions.
Audience
- Employees and managers responsible for designing, re-engineering or improving process
- Consultants guiding their clients through process improvement initiatives
- Internal and external suppliers
- Process stakeholders
Certified Process Design Engineer (CPDE) Outline
Introduction to IT Service Management Process Design
- Understanding the evolving role of IT
- Importance of ITSM processes
- Overview of ISO/IEC 20000 international standard for ITSM
- Exploring the value chain and its impact on processes
- Role of Process Maturity Models
Defining and Analyzing Customer Requirements
- Techniques for gathering and aligning processes with customer needs
- Establishing “just enough” processes to support business objectives
Quality Management Principles
- Embracing quality management principles in process design
Defining and Documenting Processes
- A comprehensive approach to defining and documenting processes
Assessing Process Maturity
- Evaluating the maturity of existing processes
The Ten Process Design and Improvement Steps
- Step-by-step guide to process design and improvement
Process Design and Improvement Tools and Techniques
- Utilizing tools and techniques for effective process enhancement
Producing Meaningful Metrics
- Measuring and demonstrating the benefits of process improvements
- Calculating ROI
Managing Organizational Change
- Overcoming resistance to organizational change
Evaluating and Selecting IT Service Management Technologies
- Exploring technology options to enhance process efficiency and effectiveness
Certified Process Design Engineer Exam Preparation
- Sample exam questions and exam-taking strategies
CPDE Exam
- Final examination to earn the Certified Process Design Engineer (CPDE) accreditation
$2195.00
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4 Days Course |