ITIL (Version 5) Managing Professional Transition Bridge Course – Accredited

To achieve the ITIL (Version 5) Managing Professional designation, learners must successfully complete two courses and two certification exams.

ITIL MPT: Product, Service, Experience (PSE)

September 15-18 10am – 4pm EST; OR December 8-11 10am – 4pm EST

ITIL MPT: Transformation (Transform)

October 27-30 10am – 4pm EST; OR January 19-22, 2027 10am – 4pm EST

There is no required order. You may take either course first and complete the second when it best fits your schedule.  We intentionally schedule the courses separately to give learners time to prepare for and pass the first exam before attending the second course and sitting for the second exam.

This ITIL^® Managing Professional Transition (Version 5) course is designed for experienced ITIL professionals who need a clear, efficient path to update their knowledge to ITIL (Version 5). Rather than repeating existing knowledge, this course focuses exclusively on the changes and key enhancements introduced across Foundation, Product, Service, Experience, and Transformation. It is the most efficient way for experienced ITIL professionals to move forward without re-learning concepts they already know.

Audience: ITIL Managing Professional Transition (Version 5) is intended for professionals who have already invested in ITIL 4 or ITIL v3 certifications and need a straightforward upgrade route. It is suitable for professionals at all levels and across all types of organizations involved in digital product and service management.

Course Objectives: The learning objectives of ITIL Managing Professional Transition (Version 5) include an understanding of:

• The key enhancements and changes from ITIL 4 to ITIL (Version 5)
• Updates across Foundation, Product, Service, Experience, and Transformation
• How the new guidance supports future-ready roles and capabilities
• How updated practices enable stronger alignment of product and service teams
• How ITIL (Version 5) supports improved customer trust and return on digital investment

Transition training is designed to protect prior learner investment while supporting efficient progression to the latest guidance. Because the course is focused only on what has changed, learners can concentrate on the enhancements that matter most. This aligns with the “focused only on what has changed” message in the PDF and with the concise value framing used on your Foundation page.

Course / Student Materials:

• Access to the Learner Portal extends the classroom experience with online content and tools
  • Digital learner manual (excellent post-class reference)
  • ITIL (Version 5) Reference Card
  • Research Paper – WhatIs? ITIL (Version 5)
  • Learner Personal Action Plan
  • Memory exercises, study aids, and sample exams
  • Instructor-led education and exercise facilitation
• GAME ON! An Interactive Learning Experience^®
• Participation in unique in-class assignments
• In-class exam preparation
• Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
• PeopleCert Plus Annual Membership (optional)

Prerequisites:

• ITIL 4 Managing Professional → Earns the ITIL (Version 5) Managing Professional designation, or
• ITIL 4 Master → Earns the ITIL (Version 5) Master designation, or
• ITIL v3 Expert → Earns the ITIL (Version 5) Managing Professional designation or
• ITIL v3 Master → Earns the ITIL (Version 5) Master designation
• Accredited training or Official eLearning

Certification: Two multiple-choice exam(s), open book, and focused only on changes from ITIL 4 to ITIL (Version 5). The PDF notes that there may be one or two exams, with final confirmation pending testing.

1. ITIL MPT: Product, Service, Experience (PSE). 120-minute, case story-based, 40 multiple choice questions. 70% to pass.
2. ITIL MPT: Transformation (Transform). 90-minute, case story-based, 40 multiple choice questions. 70% to pass.

Professional Education Hours: Individuals attending this class will earn 30 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership can log continuous professional development (CPD) points against their certificate in PeopleCert’s Continuing Professional Development (CPD) program to satisfy the program’s renewal requirements.

ITIL (Version 5) Managing Professional Course – Accredited Course Outline

ITIL Managing Professional Transition (Version 5) focuses exclusively on the changes and key enhancements introduced in ITIL (Version 5). It enables experienced professionals to update their knowledge efficiently and consistently across Foundation, Product, Service, Experience, and Transformation.

This course outline is centered on what is changing from ITIL 4 to ITIL (Version 5), giving existing certified professionals a clear and structured upgrade path without unnecessary repetition.