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ITSM For DevOps
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ITSM For DevOps Introduction
Welcome to the ITSM for DevOps course. This training is designed to transform your IT Service Management (ITSM) practices by integrating them seamlessly with DevOps principles. Over 16 hours, you will learn to enhance and automate your ITSM processes to improve efficiency and compliance through the concept of ‘compliance as code.’ This course is ideal for professionals and organizations aiming to update their ITSM strategies and achieve a harmonious integration with DevOps approaches.
In this course, you will gain practical skills and learn advanced strategies to refine your ITSM operations, which are often seen as slow and inflexible, thereby impeding the continuous flow required in dynamic IT environments like Agile and DevOps. Through hands-on examples and expert guidance, we will explore critical ITSM processes that are fundamental to DevOps success. You’ll learn how to modify these processes to not only support but also enhance operational efficiency and business outcomes.
Moreover, the course addresses the balance between maintaining agility and ensuring control in IT operations, a necessity in today’s fast-paced tech landscapes. We will cover vital topics such as regulatory compliance, audits, and risk management, demonstrating how these can coexist with accelerated DevOps practices without compromising on speed or quality. Join us to redefine the interaction between ITSM and DevOps, positioning you to excel in the evolving world of IT service delivery.
ITSM For DevOps Key Features
- Project Management Professionals earn 16 contact hours or PDUs upon course completion.
- Sixteen (16) hours of instructor-led training and exercise facilitation
- Sample documents, templates, tools, and techniques
- Participation in unique assignments designed to apply concepts
- In-class Interactive Learning Experience
- Learner Personal Action Plan
- Access to additional information sources and communities
Course Objectives
By the end of this course, you will have a deep understanding of:
- Challenges faced by companies during DevOps transformations
- The critical role of service management
- How ITSM processes are often seen as constraints
- How DevOps introduces new mindsets and methodologies
- Strategies to accelerate and automate ITSM processes to support DevOps
- Integration and automation of ITSM processes
- Leveraging Lean and Agile methods to minimize waste and enhance process cost-effectiveness and quality.
Prerequisites
To fully benefit from this course, it’s recommended that you have:
- Familiarity with DevOps and IT service management (e.g., ITIL®) processes
Audience
This course is ideal for the following professionals:
- Individuals interested in modernizing ITSM processes to support DevOps or digital transformation initiatives
- ITSM process owners, process managers, and stakeholders
- IT transformation leaders, coaches, and managers
- DevOps leaders
- DevOps test engineers
- Consultants guiding clients through DevOps-related process improvement projects
- Continuous delivery architects
$995.00
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2 Days Course |