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VeriSM™ is a Service Management approach for the digital age that helps service providers create a flexible operating model to meet desired business outcomes. The VeriSM approach describes how to achieve:
Service Management for the Digital Age
Based around the VeriSM model, VeriSM shows organizations how emerging technologies and progressive management practices can be applied in a flexible way to deliver the right product or service at the right time to their consumers.
This eight (8) hour course offers professionals with a background in service management the opportunity to bridge into VeriSM™ Foundation. The course introduces the VeriSM model which emphasizes focusing on value, outcomes and organizational goals. The course also introduces VeriSM’s unique management mesh, which provides guidance for choosing the appropriate practices and technologies to establish a product or service.
VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.
VeriSM™ Plus looks at progressive practices and how they relate to service management. The certification focuses on the impact of progressive practices and innovative technologies on modern Service Management.
During this class, learners acquire a practical understanding of:
Complete pre-class assignment (recommended)
This training and certification is designed to build on fundamental service management skills and knowledge gained through VeriSM™ Essentials or another service management framework.
This class is for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services including:
1 Day Course