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VeriSM is a new approach to service management and its application in a digital world. VeriSM Plus provides an introduction to the new management practices (DevOps, Agile, Lean, SIAM etc.) that are important for service management, and also emerging technologies like cloud and serverless that service management professionals need to be aware of.
The VeriSM Plus certification allows students who hold either the ITIL or ISO/IEC 20000 Foundation certificate to bridge to the VeriSM Foundation certification.
Students who already hold a VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 certificate can add VeriSM Plus to bridge to the full VeriSM Foundation certification.
This eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
30 days online access – spread the 7 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.
18 easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies.
Lessons in this training:
Lesson 1: Digital transformation
Lesson 2: Organizational structure
Lesson 3: Teams
Lesson 4: Introduction to the VeriSM model
Lesson 5: The VeriSM Model Part 1 Define
Lesson 6: The VeriSM Model Part 2 Produce
Lesson 7: The VeriSM Model Part 3 Provide
Lesson 8: The VeriSM Model Part 4 Respond
Lesson 9: Adapting the VeriSM Model
Lesson 10: Progressive practices Agile
Lesson 11: Progressive practices DevOps and SIAM
Lesson 12: Progressive practices Lean Shift Left
Lesson 13: Progressive practices CXUX Continuous Delivery
Lesson 14: Innovative Technologies - Part 1
Lesson 15: Innovative Technologies – Part 2
Lesson 16: Innovative Technologies – Part 3
Lesson 17: Getting Started
Lesson 18: Exam Preparation
VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)
VeriSM Plus is aimed at those who already hold VeriSM Essentials, or a foundation level qualification in ITIL or ISO/IES 20000 and have previous knowledge and experience of service management fundamentals.