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VeriSM™ Fundamentals

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VeriSM™ Foundation


VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.




Service Management for the Digital Age

VeriSM™ is a service management approach for the digital age that helps service providers create a flexible operating model to meet desired business outcomes. The VeriSM approach describes how to achieve:

  • Value-driven
  • Evolving
  • Responsive
  • Integrated
  • Service
  • Management

Based around the VeriSM model, VeriSM shows organizations how emerging technologies and progressive management practices can be applied in a flexible way to deliver the right product or service at the right time to their consumers.

This sixteen (16) hour course describes essential service management concepts and introduces the VeriSM model which emphasizes focusing on value, outcomes and organizational goals. The course introduces VeriSM’s unique management mesh, which represents guidance for choosing the appropriate management practices to establish a product or service.

VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.



VeriSM Foundation is designed to provide service management professionals the up-to-date knowledge and tools needed to excel in all customer service environments. During this class, learners acquire a practical understanding of:

  • The Service Organization
  • Service Culture
  • People and Organizational Structure
  • The VeriSM™ Model
  • Progressive Practices
  • Innovative Technologies
  • Getting Started




Complete pre-class assignment 




This training and certification is designed for both IT and non-IT professionals who are working in the service management arena; particularly those who are, or are going to be, involved in digital transformation. 

This class is for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services including:

  • Graduates/undergraduates – who needs to understand a service culture
  • Managers – who want to understand how to leverage evolving management practices
  • Service owners, service managers, process owners, process managers – who need to bring their skills up to date and understand how service management has changed
  • Executives – who are accountable for effective service delivery;
  • IT professionals – who need to understand the impact of evolving management practices and new technologies on their role



2 Days Course

Class Dates

Request a Date or a Private Class below.

MAX Educ. Savings
16 PDU's
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