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VeriSM™ Fundamentals
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VeriSM™ Fundamentals: Service Management Introduction
Welcome to the “VeriSM™ Fundamentals” course, a comprehensive training and certification program designed to equip both IT and non-IT professionals with the knowledge and tools needed for effective service management in the digital age. This course explores the VeriSM™ model, with a particular focus on value-driven, evolving, responsive, and integrated service management practices.
In today’s rapidly evolving digital landscape, service providers must adopt flexible operating models to achieve their desired business outcomes. VeriSM™ Foundation offers a service management approach tailored to the digital age, enabling organizations to prioritize value-driven service delivery, embrace continuous evolution, respond rapidly to changing demands, and seamlessly integrate service management into all aspects of their operations.
This sixteen-hour course immerses participants in essential service management concepts while introducing the VeriSM™ model. This model places a strong emphasis on value, outcomes, and organizational objectives, ensuring that you are equipped with the tools needed to excel in service management.
Furthermore, participants will explore the VeriSM™ management mesh, a unique framework that guides the selection of appropriate management practices for delivering products or services. Join us in the “VeriSM™ Fundamentals” course and embark on a journey to master service management for the digital age. Whether you are an IT professional or part of a broader service-focused team, this certification will provide you with the skills needed to excel in today’s dynamic business landscape.
Prerequsites
- Before enrolling in this course, participants are required to complete a pre-class assignment to ensure a foundational understanding of service management concepts.
Audience
- Graduates and undergraduates seeking to understand a service culture
- Managers interested in leveraging evolving management practices
- Service owners, service managers, process owners, and process managers looking to update their skills and adapt to changing service management paradigms
- Executives responsible for effective service delivery
- IT professionals aiming to grasp the impact of evolving management practices and new technologies on their roles
VeriSM™ Fundamentals: Service Management Outline
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The Service Organization
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Service Culture
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People and Organizational Structure
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The VeriSM™ Model
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Progressive Practices
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Innovative Technologies
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Getting Started with VeriSM™
PreRequisites
$1375.00
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2 Days Course |