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VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.
This eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
30 days online access – spread the 14 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.
Easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure.
Lessons in this training:
Lesson 1: Organizational context & governance
Lesson 2: Digital transformation
Lesson 3: Service Culture
Lesson 4: Organizational structure
Lesson 5: Teams
Lesson 6: Service Provider Challenges
Lesson 7: Organizational change principles
Lesson 8: Introduction to the VeriSM model
Lesson 9: The VeriSM Model Part 1 Define
Lesson 10: The VeriSM Model Part 2 Produce
Lesson 11: The VeriSM Model Part 3 Provide
Lesson 12: The VeriSM Model Part 4 Respond
Lesson 13: Adapting the VeriSM Model
Lesson 14: Progressive practices Agile
Lesson 15: Progressive practices DevOps and SIAM
Lesson 16: Progressive practices Lean Shift Left
Lesson 17: Progressive practices CXUX Continuous Delivery
Lesson 18: Innovative Technologies- Part 1
Lesson 19: Innovative Technologies- Part 2
Lesson 20: Innovative Technologies- Part 3
Lesson 21: Getting Started Lesson
Lesson 22: Exam Preparation
This course does not require any existing knowledge of VeriSM. There are no mandatory pre-requisites for the exam.
VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
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