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VeriSM™ Foundation On-Demand


VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.

This eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

30 days online access – spread the 14 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.


Easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure.

Lessons in this training:

Lesson 1: Organizational context & governance

Lesson 2: Digital transformation

Lesson 3: Service Culture

Lesson 4: Organizational structure

Lesson 5: Teams

Lesson 6: Service Provider Challenges

Lesson 7: Organizational change principles

Lesson 8: Introduction to the VeriSM model

Lesson 9: The VeriSM Model Part 1 Define

Lesson 10: The VeriSM Model Part 2 Produce

Lesson 11: The VeriSM Model Part 3 Provide

Lesson 12: The VeriSM Model Part 4 Respond

Lesson 13: Adapting the VeriSM Model

Lesson 14: Progressive practices Agile

Lesson 15: Progressive practices DevOps and SIAM

Lesson 16: Progressive practices Lean Shift Left

Lesson 17: Progressive practices CXUX Continuous Delivery

Lesson 18: Innovative Technologies- Part 1

Lesson 19: Innovative Technologies- Part 2

Lesson 20: Innovative Technologies- Part 3

Lesson 21: Getting Started Lesson

Lesson 22: Exam Preparation


This course does not require any existing knowledge of VeriSM​. There are no mandatory pre-requisites for the exam.


VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.


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