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VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.
The VeriSM Essentials certification is a stand alone course , but delegates can later take VeriSM Plus to become VeriSM Foundation certified.
This eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
30 days online access – spread the 7 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.
13 easy to absorb lessons that will help students to understand service management basics in the digital age using the VeriSM model.
Lessons in this training:
Lesson 1: Organizational context and governance
Lesson 2: Digital transformation
Lesson 3: Service Culture
Lesson 4: Organizational structure
Lesson 5: Teams
Lesson 6: Service Provider Challenges
Lesson 7: Organizational change principles
Lesson 8: Introduction to the VeriSM model
Lesson 9: The VeriSM Model Part 1 Define
Lesson 10: The VeriSM Model Part 2 Produce
Lesson 11: The VeriSM Model Part 3 Provide
Lesson 12: The VeriSM Model Part 4 Respond
Lesson 13: Exam Preparation
This course does not require any existing knowledge of VeriSM. There are no mandatory pre-requisites for the exam
VeriSM Essentials is an ideal entry level for those wanting to work in IT, service management or with digital services. It’s also ideal for non- IT professionals who need an awareness of how digital technology is used in delivering service and value to customers.