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VeriSM™ Essentials On-Demand


VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.

The VeriSM Essentials certification is a stand alone course , but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

This eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

30 days online access – spread the 7 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

​Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.


13 easy to absorb lessons that will help students to understand service management basics in the digital age using the VeriSM​ model.

Lessons in this training:

Lesson 1: Organizational context and governance

Lesson 2: Digital transformation

Lesson 3: Service Culture

Lesson 4: Organizational structure

Lesson 5: Teams

Lesson 6: Service Provider Challenges

Lesson 7: Organizational change principles

Lesson 8: Introduction to the VeriSM​ model

Lesson 9: The VeriSM​ Model Part 1 Define

Lesson 10: The VeriSM​ Model Part 2 Produce

Lesson 11: The VeriSM​ Model Part 3 Provide

Lesson 12: The VeriSM​ Model Part 4 Respond

Lesson 13: Exam Preparation


This course does not require any existing knowledge of VeriSM​. There are no mandatory pre-requisites for the exam


VeriSM Essentials is an ideal entry level for those wanting to work in IT, service management or with digital services. It’s also ideal for non- IT professionals who need an awareness of how digital technology is used in delivering service and value to customers.


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