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This training course and associated certification will help candidates with existing ITIL®v3 certifications transition to the ITIL®4 Managing Professional (MP) status. It will provide candidates with an understanding of new ITIL 4 concepts and definitions, as well as the key differences between ITIL 4 and previous versions of ITIL. It will also provide an overview of key elements from the four ITIL MP modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan and Improve.
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Module 1: ITIL 4 Foundation concepts – including the Service Value System and value chain
Module 2: Create, Deliver and Support
Module 3: Drive Stakeholder Value
Module 4: High Velocity IT
Module 5: Direct, Plan and Improve
Module 6: Course Recap and Exam Preparation
To take the ITIL 4 MP Transition exam, you must be an ITIL Expert (v3) or hold 17 credits from the ITIL v3 credit scheme.