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This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
After completing this course, you will be able to:
This module introduces the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.
Lab : Using Troubleshooting Tools
After completing this module, you will be able to:
This module describes how to identify and troubleshoot startup issues that affect—and problematic services that run on—a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
This module describes how to resolve issues related to operating system services and how to recover a computer.
Lab : Performing System Recovery
This module explains how to resolve issues related to device drivers and hardware devices
Lab : Troubleshooting Hardware and Device Driver Issues
This module describes how to use the various administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.
Lab : Troubleshooting Remote Computers Through Remote Desktop
Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
Lab : Resolving Network Connectivity Issues
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Lab : Troubleshooting Issues with Group Policy Application
After completing this module, students will be able to:
This module describes the common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also provides an overview of user account types that are supported by Windows 10 and how authentication works for those accounts.
Lab : Troubleshooting Sign-In Issues
Lab : Configuring and Troubleshooting the Application of User Settings
This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file synchronization and file recovery in Windows 10.
This module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.
This module explains how to troubleshoot common desktop app operations issues. It also describes the Universal Windows apps, Microsoft Store, and Microsoft Store for Business, and explains how to resolve issues related to Universal Windows apps.
This module describes how to troubleshoot performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.
In addition to their professional experience, students who attend this training should already have the following technical knowledge:
5 Days Course