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RF-MABA17
Problem Determination and Root Cause Analysis (RCA)
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Problem Determination and Root Cause Analysis (RCA) Training Introduction
Dive into our Problem Determination and Root Cause Analysis (RCA) training. This course, designed for a range of professionals, focuses on equipping you with advanced skills in RCA, a critical component for effective problem-solving in any business setting. The Problem Determination and Root Cause Analysis course guides you through practical RCA tools and techniques.
Gain expertise in:
- Application Lifecycle Management (ALM): Enhance your RCA proficiency through ALM.
- Requirements Analysis in RCA: Differentiate functional and non-functional requirements within the RCA framework.
- Use Cases vs. User Stories in RCA: Learn how to apply these concepts effectively in RCA.
- Requirement Modeling for RCA: Explore how requirement modeling fits into the RCA process.
- Agile vs. Waterfall in RCA: Understand these methodologies’ roles in effective RCA.
Prerequisites and Audience Focused on RCA
- This RCA course welcomes all professionals, regardless of prior experience, who are keen on mastering RCA techniques.
Problem Determination and Root Cause Analysis (RCA) Outline
RCA Foundation Concepts and Objectives
- Section Learning Objectives
- Discuss Definitions – IT Perspective
- Discuss What is a problem and why do they exist?
Lesson 1a: Why is RCA important
- What is Root Cause?
- RCA Benefits and Approaches
Lesson 1b: Why are multiple approaches important?
- Event and Casual Analysis
Lesson 1c: Apply Event and Causal Analysis
- Event and Causal Analysis: Exercise 1c Worksheet
- RCA Tools for each approach
Lesson 1d: Prepare for Case Study
- Section Summary and Conclusions
Enhance use of RCA tools
- Why use a Particular Method
- Tool: Change Analysis
- Change Analysis Examples
Lesson 2a: Apply Change Analysis
Lesson 2b: Change Analysis Worksheet
- Tool: How to Resolve Conflict
- Tool: 5 Why`s
- Example Learning Management Problem
Lesson 2c: Apply 5 Why`s Sequence-of-Events
Lesson 2c: Worksheet
- Tool: Cause and Effect
Exercise 2d: Apply Cause and Effect
Exercise 2e: Cause and Effect Worksheet
- Tool: Fault Tree Analysis
- Why do we use Fault Tree Analysis?
- How does it work?
- Fault Tree Diagram Symbols
- Example #1 of FTA: Car Hits Object
Exercise 2f: Apply Fault Tree Analysis
- Tool: Failure Modes and Effects Analysis (FMEA)
- Example: Failure Modes and Effects Analysis
Exercise 2g: Apply FMEA
- Tool: Design / Application Review
- Exercise 2d: Apply Design/Application Review
- Section Summary and Conclusions
Problem Resolution and Prevention
- Section Objectives
- The Secret of Solving Problems
- A Note about Statistical Control
- A Note about Fire Fighting
- Technique: Business Process Mapping
- Example: IGOE
Lesson 3a: Problem as IGOE
Lesson 3b: IGOE Template
- Technique: Lean Six Sigma and DMAIC
- Lean Six Sigma Benefits
Lesson 3c: Apply Lean Six Sigma
- Importance of Understanding the Business Process
- The Business Process Mandate
- Technique: Process Modeling
- Graphical Notation Standard (BPMN)
- What is Business Process Modeling Notation (BPMN)?
- Benefits of BPMN
- Basic Components of BPMN
Lesson 3d: Use BPMN to Document a Current State
- Technique: Business Process Maturity Model
- Five Levels of Maturity
Lesson 3e: Appraise Business Process Maturity Level
- Section Summary and Conclusions
Capability Improvement for RCA
- Section Learning Objectives
- Steps in Disciplined Problem Solving
- RCA as a RCA Process
- Key RCA Role Considerations
Lesson 4A: Apply RCA to RCA Process
- Sustainable RCA Improvement
- Organizational Units
- Process Area Goals, Practices
- Specific and General Practices
- Specific Practice Examples
- Software Maturity Survey
Lesson 4b: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA
- SWOT Analysis Worksheet
- Recognize the importance of the Change Management component in your RCA implementation
- Using the ADKAR Model to Communicate Change
- Review ADKAR® Model –
- Awareness of the need for change
- Desire to participate and support the change
- Knowledge on how to change
- Ability to implement required skills and behaviors
- Reinforcement to sustain the change
Lesson 4c: Create an Ability Checklist
- The ADKAR Model: Reinforcement
Lesson 4d: Find two examples of how ADKAR will be different
- Section Summary and Conclusions
Course Summary and Conclusions
- Plan the Proposal and Business Case
- Example: 1 Page Business Case
Lesson 5a: Creating Action Plans
- Resource Guide
- Questions
$1195.00
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2 Days Course |