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Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems.
Excellent problem determination skills cannot be acquired simply by reading a book. They mostly come from experience as well as discipline. After this course, you should have a general understanding of a structured problem determination approach, which you can then apply in your daily work to gain more experience.
At the completion of this course, you should be able to:
Section 1: RCA Foundation Concepts and Objectives
Lesson 1a: Why is RCA important
Lesson 1b: Why are multiple approaches important?
Lesson 1c: Apply Event and Causal Analysis
Lesson 1d: Prepare for Case Study
Section 2: Enhance use of RCA tools
Lesson 2a: Apply Change Analysis
Lesson 2b: Change Analysis Worksheet
Lesson 2c: Apply 5 Why`s Sequence-of-Events
Lesson 2c: Worksheet
Exercise 2d: Apply Cause and Effect
Exercise 2e: Cause and Effect Worksheet
Exercise 2f: Apply Fault Tree Analysis
Exercise 2g: Apply FMEA
Section 3: Problem Resolution and Prevention
Lesson 3a: Problem as IGOE
Lesson 3b: IGOE Template
Lesson 3c: Apply Lean Six Sigma
Lesson 3d: Use BPMN to Document a Current State
Lesson 3e: Appraise Business Process Maturity Level
Section 4: Capability Improvement for RCA
Lesson 4A: Apply RCA to RCA Process
Lesson 4b: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA
Lesson 4c: Create an Ability Checklist
Lesson 4d: Find two examples of how ADKAR will be different
Section 5: Course Summary and Conclusions
Lesson 5a: Creating Action Plans
This course is aimed at experienced people to have more hands practice with root cause analysis.
Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.
2 Days Course