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ITSM For DevOps
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ITSM For DevOps Introduction
Welcome to the ITSM For DevOps course, where you’ll embark on a journey to revolutionize your IT Service Management (ITSM) practices by aligning them with the principles of DevOps. In this comprehensive 16-hour training program, you’ll discover practical and transformative approaches to streamline and automate your ITSM processes while embracing compliance as code. This course is tailored for individuals and organizations seeking to modernize their ITSM operations, enhance overall efficiency, and seamlessly integrate with DevOps methodologies.
Our ITSM For DevOps course focuses on empowering you with hands-on experience and cutting-edge techniques to optimize your existing ITSM processes. Traditionally perceived as cumbersome and rigid, these processes can often hinder the fluidity of IT value streams, especially in Agile and DevOps-oriented environments.
However, forward-thinking organizations have shown that the key to success lies in enhancing and automating ITSM processes to the point where they become virtually invisible. This course dives deep into essential ITSM processes that play a pivotal role in DevOps and demonstrates how to adapt them to achieve peak performance and deliver tangible business value. Even in DevOps-centric enterprises, regulatory compliance, audits, and risk management remain crucial.
The ITSM For DevOps course introduces strategies to maintain both agility and control, ensuring that your IT value stream remains efficient and value-driven. Join us on this transformative journey as we revolutionize the way ITSM and DevOps coexist, enabling you to thrive in the ever-evolving landscape of IT service delivery.
ITSM For DevOps Course Includes:
- Project Management Professionals earn 16 contact hours or PDUs upon course completion.
- Sixteen (16) hours of instructor-led training and exercise facilitation
- Sample documents, templates, tools, and techniques
- Participation in unique assignments designed to apply concepts
- In-class Interactive Learning Experience
- Learner Personal Action Plan
- Access to additional information sources and communities
Course Objectives
By the end of this course, you will have a deep understanding of:
- Challenges faced by companies during DevOps transformations
- The critical role of service management
- How ITSM processes are often seen as constraints
- How DevOps introduces new mindsets and methodologies
- Strategies to accelerate and automate ITSM processes to support DevOps
- Integration and automation of ITSM processes
- Leveraging Lean and Agile methods to minimize waste and enhance process cost-effectiveness and quality.
Prerequisites
To fully benefit from this course, it’s recommended that you have:
- Familiarity with DevOps and IT service management (e.g., ITIL®) processes
Audience
This course is ideal for the following professionals:
- Individuals interested in modernizing ITSM processes to support DevOps or digital transformation initiatives
- ITSM process owners, process managers, and stakeholders
- IT transformation leaders, coaches, and managers
- DevOps leaders
- DevOps test engineers
- Consultants guiding clients through DevOps-related process improvement projects
- Continuous delivery architects
$995.00
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2 Days Course |