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This 12-hour certification course provides IT practitioners the essential knowledge required to understand the IT service management system (SMS) and how its core activities support the management of the service lifecycle, including the planning, design, transition, delivery, and improvement of IT services. Based on ISO/IEC 20000-1:2018’s Service Management System (SMS), this course introduces the minimum critical activities of core service management processes such as Incident, Problem, Change Management, etc. No matter the ITSM operating model – ISO/IEC 20000-2018, ITIL, COBIT, etc. this course provides relevant and practical guidance.
The learning objectives of ITSM Essentials include an understanding of:
Certification: This course prepares candidates for the ITSM Essentials certification, issued by Professional Designations. Learners earn their ITSM Essentials certificate in IT Service Management by achieving a passing score (65%) on a 60 minute, 40 question examination.
Professional Education Hours: Individuals attending this class will earn 16 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable.
Prospective learners should have...
ITSM Essentials training is for anyone involved in the internal or external delivery of IT services:
2 Days Course