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ITIL®4 Strategist: Direct, Plan and Improve On-Demand – Accredited


ITIL® 4 Strategist Direct Plan and Improve On Demand

The ITIL 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximize outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

It is a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

Benefits of this e-learning include:

  • Get ITIL® 4 Strategist Direct Plan and Improve certified online at your own pace
  • 180 days online access 
  • Fully accredited
  • Includes video tutorials, quizzes, exercises, study guides, official syllabus, and sample exams
  • Tutor support included
  • 25 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes
  • 18-hour course

Exam Details:

  • Exam duration: 90 minutes.
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 70% (40 questions).
  • Exam language: extra time is available for non-native English speakers
  • Exam Voucher / eBook Included



The ITIL® 4 Strategist: Direct Plan and Improve On-Demand course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.





By studying the DPI course, you’ll learn how to encourage a culture of continual improvement, how to ensure decision making policy is placed at the right level, how to innovate while remaining compliant and you’ll increase your knowledge and skillset.

Lessons in this course:

Module 1: DPI Key Concepts

  • Lesson 1 – DPI Key Terms
  • Lesson 2 – Key Concept Differentiation

Module 2 – DPI Scope, Key Principles and Methods

  • Lesson 1 – Objectives, Requirements, Decisions
  • Lesson 2 – How to Define Effective Policies, Controls, and Guidelines

Module 3 – The Role of Governance, Risk, and Compliance

  • Lesson 1 – DPI and Risk Management
  • Lesson 2 – DPI and Governance

Module 4 – Focus on Improvement

  • Lesson 1 – Creating the Context for Improvement
  • Lesson 2 – The Continual Improvement Model Part 1
  • Lesson 3 – The Continual Improvement Model Part 2
  • Lesson 4 – Assessment
  • Lesson 5 – Building a Business Case
  • Lesson 6 – Improvement Reviews and Embedding Improvement

Module 5 – Focus on Organizational Change Management

  • Lesson 1 – Introduction to OCM Part 1
  • Lesson 2 – Introduction to OCM Part 2
  • Lesson 3 – Introduction to OCM Part 3
  • Lesson 4 – OCM and Communication Part 1
  • Lesson 5 – OCM and Communication Part 2
  • Lesson 5 – Establishing Interfaces Across the Value Chain

Module 6 – DPI, Measurement and Reporting

  • Lesson 1 – Measurement and Reporting Part 1
  • Lesson 2 – Measurement and Reporting Part 2

Module 7: DPI, Value Streams and Practices

  • Lesson 1 – Differences Between Value Streams and Practices
  • Lesson 2 – Methods and Techniques Part 1
  • Lesson 3 – Methods and Techniques Part 2
  • Lesson 4 – Methods and Techniques Part 3

Module 8 – Course Recap and Exam Preparation

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
DPI is also a required module in the ITIL 4 Strategic Leader qualification.


Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DPI exam.


Continuous improvement manager; change manager; capacity manager; it operations manager; cloud architect; enterprise architect; service portfolio manager; service designer; risk manager; information security and compliance manager; cloud systems engineer and others


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