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ITIL®4 Strategist: Direct, Plan and Improve – Accredited


This 16-hour ITIL® Strategist course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. This universal module is a key component of both the ITIL Managing Professional and ITIL Strategic Leader streams.

This ITIL Strategist course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

Attendees acquire an understanding of:

  • The integration of different value streams and activities to create, deliver and support IT-enabled products and services
  • The influence and impact of Agile and Lean ways of working
  • How Agile and Lean can be leveraged to an organization’s advantage
  • A practical and strategic method for planning and delivering continual improvement with the necessary agility

Course / Student Materials:

  • Digital learner manual (excellent post-class reference)
  • Sample documents and templates
  • Reference Cards
  • Personal Action Plan
  • Memory exercises, study aids, and sample exams
  • Instructor-led education and exercise facilitation
  • Participation in unique in-class assignments 
  • In-class exam preparation
  • Exam voucher 

The ITIL®4 Strategist: Direct, Plan and Improve – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


DPI key concepts

  • Vision and Mission
  • Strategy, tactics and operations
  • Governance, compliance and management
  • Policies, controls and guidelines

Value, outcomes, costs and risks (VOCR) and DPI

Identifying scope of control and within it

  • Cascading goals and requirements
  • Defining effective policies, controls and guidelines
  • Placing decision-making authority

The role of risk and risk management

How governance impacts DPI

  • Ensuring controls are sufficient, but not excessive

Using the ITIL continual improvement model

  • Identifying assessment objectives, outputs, requirements and criteria
  • Selecting an assessment method
  • Defining and prioritizing desired outcomes of an improvement

The continual improvement practice

Building and justifying a business case

Conducting improvement reviews

Analyzing lessons learned

Embedding continual improvement at all levels of the SVS

Understanding organizational change management (OCM)

The organizational change management practice

Using the key principles and methods of communication & OCM

  • Identifying and managing stakeholders
  • Effectively communicating with and influence others
  • Establishing effective feedback channels

Establishing effective interfaces across the service value chain

Defining indicators and metrics

Value streams and practices and how they impact DPI


Additional sources of information

Exam review

Exam taking tips


ITIL 4 Foundation


The primary audience for this course includes Continuous Improvement Managers, Change Managers, Capacity Managers, IT Operations Managers and Cloud Architects. It may also be of interest to:

  • Individuals responsible for designing, planning, reviewing and improving products and services.
  • Individuals responsible for for managing transitional changes, including validation and release of new services and products.

3 Days Course

Class Dates

Good to Run
Remote Live

This class runs from 11:00 AM to 07:00 PM EST

MAX Educ. Savings
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