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ITIL®4 Strategist: Direct, Plan and Improve – Accredited
Description
ITIL®4 Strategist: Direct, Plan and Improve (DPI) Introduction
This course, central to both the ITIL Managing Professional and ITIL Strategic Leader certifications, is designed for managers at all levels who are involved in guiding their organizations towards a strategic direction while fostering a culture of continuous improvement. It emphasizes the integration of Agile and Lean methodologies with traditional ITIL practices, providing a balanced approach to IT service management.
This course is not just about theoretical knowledge; it focuses on imparting practical skills that are crucial for creating and maintaining an IT organization that is adaptable, efficient, and constantly evolving to meet the demands of a dynamic business environment.
The primary goal of this course is to equip participants with the understanding and skills to effectively integrate various value streams and activities for the creation, delivery, and support of IT-enabled products and services. It delves into the significance and implications of adopting Agile and Lean approaches within an IT framework, demonstrating how these methodologies can be effectively used to benefit the organization.
Participants will learn a practical and strategic approach to planning and executing continual improvement initiatives, ensuring that their IT services remain agile and responsive to the rapidly changing needs of the business.
This course is an essential step for those seeking to align IT strategies with broader business goals and for those aiming to instill a culture of ongoing improvement within their teams.
Course Materials
- Exam voucher (Note that learners must possess a current ITIL®v4 Foundation certification in order to receive your results for this exam)
- Digital learner manual (excellent post-class reference)
- Sample documents and templates
- Reference Cards
- Personal Action Plan
- Memory exercises, study aids, and sample exams
- Instructor-led education and exercise facilitation
- Participation in unique in-class assignments
- In-class exam preparation
The ITIL®4 Strategist: Direct, Plan and Improve – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Prerequisites
- Completion of the ITIL 4 Foundation Course
Audience
- Continuous Improvement Managers, Change Managers, Capacity Managers, IT Operations Managers and Cloud Architects.
- Individuals responsible for designing, planning, reviewing and improving products and services.
- Individuals responsible for for managing transitional changes, including validation and release of new services and products.
ITIL®4 Strategist: Direct, Plan and Improve (DPI) Outline
DPI Key Concepts
- Vision and Mission
- Strategy, tactics, and operations
- Governance, compliance, and management
- Policies, controls, and guidelines
- Value, outcomes, costs, and risks (VOCR) and DPI
- Identifying scope of control and within it
- Cascading goals and requirements
- Defining effective policies, controls, and guidelines
- Placing decision-making authority
- The role of risk and risk management
- How governance impacts DPI
- Ensuring controls are sufficient, but not excessive
Using the ITIL Continual Improvement Model
- Identifying assessment objectives, outputs, requirements, and criteria
- Selecting an assessment method
- Defining and prioritizing desired outcomes of an improvement
- The continual improvement practice
- Building and justifying a business case
- Conducting improvement reviews
- Analyzing lessons learned
- Embedding continual improvement at all levels of the SVS
Understanding Organizational Change Management (OCM)
- The organizational change management practice
- Using the key principles and methods of communication & OCM
- Identifying and managing stakeholders
- Effectively communicating with and influencing others
- Establishing effective feedback channels
- Establishing effective interfaces across the service value chain
- Defining indicators and metrics
Value Streams and Practices and How They Impact DPI
Summary
- Additional sources of information
- Exam review
- Exam taking tips
$2425.00
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3 Days Course |