ITIL®4 Specialist: High Velocity IT Course – Accredited

This ITIL® Specialist 16-hour course is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high-velocity environments.

Read more about the ITIL 4 Managing Professional modules here.

ITIL Specialist Course Objectives: This course explores the ways in which digital organizations and digital operating models function in high-velocity environments.

Attendees acquire an understanding of:

• How aspiring organizations can operate in a similar way to successful digitally-native organizations
• The use of working practices such as Agile and Lean
• The use of technical practices and technologies such as Cloud, Automation, and Automatic Testing
• How to focus on the rapid delivery of products and services to obtain maximum value

ITIL Specialist Course / Student Materials:

• Digital learner manual (excellent post-class reference)
• Sample documents and templates
• Reference Cards
• Personal Action Plan
• Memory exercises, study aids, and sample exams
• Instructor-led education and exercise facilitation
• GAME ON! An Interactive Learning Experience®
• Participation in unique in-class assignments 
• In-class exam preparation
• Exam voucher 

What is ITIL?

ITIL is the most widely adopted framework for IT service management (ITSM) in the world. Simply put, ITIL is a set of books that provide best practice guidance to service providers on:
• The provision of quality IT services
• The processes, functions, and capabilities needed to support those services

Let’s Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Module 1 - High-velocity IT concepts

• Digital organization
• High-velocity IT
• Digital transformation
• IT transformation
• Digital product
• Digital technology

Module 2 - The five objectives of high-velocity IT

• Valuable investments
• Fast development
• Resilient operations
• Co-created value
• Assured conformance

Module 3 - The digital product lifecycle in terms of the ITIL ‘operating model’

Module 4 - Principles, models and concepts for delivering high- velocity IT

• Ethics
• Safety culture
• Lean culture
• Toyota Kata
• Lean / Agile / resilient / continuous
• Service-dominant logic
• Design thinking
• Complexity thinking

Module 5 - How principles, models and concepts contribute to the five behavior patterns beneficial to a digitally enabled enterprise

• Accept ambiguity and uncertainty
• Trust and be trusted
• Continually raise the bar
• Help get customers’ jobs done
• Commit to continual learning

Module 6 -How to use practices to achieve valuable investments

• Portfolio management
• Relationship management

Module 7 - How to use practices to achieve fast development

• Architecture management
• Business analysis
• Deployment management
• Service validation and testing
• Software development and management

Module 8 - How to use practices to achieve resilient operations

• Availability management
• Capacity and performance management
• Monitoring and event management
• Problem management
• Service continuity management
• Infrastructure and platform management

Module 9 - How to use practices to achieve co-created value

• Relationship management
• Service design
• Service desk

Module 10 - How to use practices to achieve co-created value

• Information security management
• Risk management

Module 11 - Summary

• Additional sources of information
• Exam review
• Exam taking tips

ITIL 4 Foundation

IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.