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ITSMA-HVIT

ITIL®4 Specialist: High Velocity IT Course – Accredited

Description

ITIL Specialist 4 Foundation Course

This ITIL® Specialist 16-hour course is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high-velocity environments.

Read more about the ITIL 4 Managing Professional modules here.

ITIL Specialist Course Objectives: This course explores the ways in which digital organizations and digital operating models function in high-velocity environments.

Attendees acquire an understanding of:

  • How aspiring organizations can operate in a similar way to successful digitally-native organizations
  • The use of working practices such as Agile and Lean
  • The use of technical practices and technologies such as Cloud, Automation, and Automatic Testing
  • How to focus on the rapid delivery of products and services to obtain maximum value

ITIL Specialist Course / Student Materials:

  • Digital learner manual (excellent post-class reference)
  • Sample documents and templates
  • Reference Cards
  • Personal Action Plan
  • Memory exercises, study aids, and sample exams
  • Instructor-led education and exercise facilitation
  • GAME ON! An Interactive Learning Experience®
  • Participation in unique in-class assignments 
  • In-class exam preparation
  • Exam voucher 

What is ITIL?

ITIL is the most widely adopted framework for IT service management (ITSM) in the world. Simply put, ITIL is a set of books that provide best practice guidance to service providers on:
• The provision of quality IT services
• The processes, functions, and capabilities needed to support those services

Let’s Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

 

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Outline

Module 1 - High-velocity IT concepts

  • Digital organization
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

Module 2 - The five objectives of high-velocity IT

  • Valuable investments
  • Fast development
  • Resilient operations
  • Co-created value
  • Assured conformance

Module 3 - The digital product lifecycle in terms of the ITIL ‘operating model’

Module 4 - Principles, models and concepts for delivering high- velocity IT

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

Module 5 - How principles, models and concepts contribute to the five behavior patterns beneficial to a digitally enabled enterprise

  • Accept ambiguity and uncertainty
  • Trust and be trusted
  • Continually raise the bar
  • Help get customers’ jobs done
  • Commit to continual learning

Module 6 -How to use practices to achieve valuable investments

  • Portfolio management
  • Relationship management

Module 7 - How to use practices to achieve fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

Module 8 - How to use practices to achieve resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

Module 9 - How to use practices to achieve co-created value

  • Relationship management
  • Service design
  • Service desk

Module 10 - How to use practices to achieve co-created value

  • Information security management
  • Risk management

Module 11 - Summary

  • Additional sources of information
  • Exam review
  • Exam taking tips

PreRequisites

Audience

IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.

$2250.00 List Price

3 Days Course

Class Dates

$2250.00
Remote Live

This class runs from 09:00 AM to 04:30 PM EDT
$2250.00
Remote Live

This class runs from 10:00 AM to 04:00 PM EDT

MAX Educ. Savings
16 PDU's
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