ITIL®4 Specialist: High Velocity IT Course – Accredited

This ITIL® Specialist 16-hour course is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high-velocity environments.

Read more about the ITIL 4 Managing Professional modules here.

ITIL Specialist Course Objectives: This course explores the ways in which digital organizations and digital operating models function in high-velocity environments.

Attendees acquire an understanding of:

• How aspiring organizations can operate in a similar way to successful digitally-native organizations
• The use of working practices such as Agile and Lean
• The use of technical practices and technologies such as Cloud, Automation, and Automatic Testing
• How to focus on the rapid delivery of products and services to obtain maximum value

ITIL Specialist Course / Student Materials:

• Digital learner manual (excellent post-class reference)
• Sample documents and templates
• Reference Cards
• Personal Action Plan
• Memory exercises, study aids, and sample exams
• Instructor-led education and exercise facilitation
• GAME ON! An Interactive Learning Experience®
• Participation in unique in-class assignments 
• In-class exam preparation
• Exam voucher 

What is ITIL?

ITIL is the most widely adopted framework for IT service management (ITSM) in the world. Simply put, ITIL is a set of books that provide best practice guidance to service providers on:
• The provision of quality IT services
• The processes, functions, and capabilities needed to support those services

Let’s Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

The ITIL®4 Specialist: High Velocity IT Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL®4 Specialist: High Velocity IT Course – Accredited is a registered trademark of AXELOS Limited.  All rights reserved.

Module 1 - High-velocity IT concepts

• Digital organization
• High-velocity IT
• Digital transformation
• IT transformation
• Digital product
• Digital technology

Module 2 - The five objectives of high-velocity IT

• Valuable investments
• Fast development
• Resilient operations
• Co-created value
• Assured conformance

Module 3 - The digital product lifecycle in terms of the ITIL ‘operating model’

Module 4 - Principles, models and concepts for delivering high- velocity IT

• Ethics
• Safety culture
• Lean culture
• Toyota Kata
• Lean / Agile / resilient / continuous
• Service-dominant logic
• Design thinking
• Complexity thinking

Module 5 - How principles, models and concepts contribute to the five behavior patterns beneficial to a digitally enabled enterprise

• Accept ambiguity and uncertainty
• Trust and be trusted
• Continually raise the bar
• Help get customers’ jobs done
• Commit to continual learning

Module 6 -How to use practices to achieve valuable investments

• Portfolio management
• Relationship management

Module 7 - How to use practices to achieve fast development

• Architecture management
• Business analysis
• Deployment management
• Service validation and testing
• Software development and management

Module 8 - How to use practices to achieve resilient operations

• Availability management
• Capacity and performance management
• Monitoring and event management
• Problem management
• Service continuity management
• Infrastructure and platform management

Module 9 - How to use practices to achieve co-created value

• Relationship management
• Service design
• Service desk

Module 10 - How to use practices to achieve co-created value

• Information security management
• Risk management

Module 11 - Summary

• Additional sources of information
• Exam review
• Exam taking tips

ITIL 4 Foundation

IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.