ITIL®4 Specialist: Drive Stakeholder Value Course – Accredited

This ITIL® Specialist 16-hour course is aimed at IT Service Management (ITSM) practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

This ITIL Specialist course covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners.

It focuses on the conversion of demand into value via IT-enabled services.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Attendees acquire an understanding of:

• The conversion of demand into value via IT enabled services
• Key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design and customer journey mapping
• Tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape

Course / Student Materials:

• Digital learner manual (excellent post-class reference)
• Sample documents and templates
• Reference Cards
• Personal Action Plan
• Memory exercises, study aids and sample exams
• Instructor led education and exercise facilitation
• Participation in unique in-class assignments 
• In-class exam preparation
• Exam voucher 

ITIL 4 Foundation