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This ITIL Specialist course covers the core service management activities and expands the current scope of ITIL to cover the creation of services.
This 16-hour course is aimed at IT Service Management (ITSM) practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.
Attendees acquire an understanding of:
ITIL Specialist Course / Student Materials:
The ITIL®4 Specialist: Create Deliver and Support Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL®4 Specialist: Create Deliver and Support Course – Accredited is a registered trademark of AXELOS Limited. All rights reserved.
- Organizational structure - Integrated/collaborative teams - Team capabilities, roles, competencies - Team culture and differences - Working to a customer-orientated mindset - Employee satisfaction measurement - The value of positive communications
- Team collaboration and integration - Workforce planning - Results based measuring and reporting - The culture of continual improvement
- ITSM software - Integration and data sharing - Reporting and advanced analytics - Collaboration and workflow - Robotic process automation (RPA) - Artificial intelligence and machine learning - Continuous development and integration (CI/CD) - Information models
- Service design - Software development and Management - Deployment management - Release management - Service Validation and testing - Change Enablement
- Service desk - Incident management - Problem management - Knowledge management - Service level management - Monitoring and event management
- Managing queues and backlogs - Prioritizing work
- Buy vs. build considerations - Sourcing options - Service integration and management (SIAM)
ITIL 4 Foundation
4 Days Course