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This ITIL Specialist course covers the core service management activities and expands the current scope of ITIL to cover the creation of services.
This 16-hour course is aimed at IT Service Management (ITSM) practitioners managing the operation of IT-enabled and digital products and services,
and those responsible for the end-to-end delivery.
Attendees acquire an understanding of:
ITIL Specialist Course / Student Materials:
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
o Team collaboration and integration o Workforce planning o Results based measuring and reporting o The culture of continual improvement
Additional sources of information
Exam taking tips
ITIL 4 Foundation
4 Days Course