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The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.
This ITIL Leader: Digital and IT Strategy course will focus on the alignment of digital business strategy with IT strategy. The course also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding.
This 18-hour case study-based course adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.
This course focuses on the alignment of digital business strategy with IT strategy. Attendees acquire an understanding of:
Course / Student Materials:
The ITIL®4 Leader: Digital and IT Strategy Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- Key concepts - DITSand the ITIL service value system - Related practice - Strategy management
- What is the vision? - Positions based on digital disruption - Finding a balanced strategic approach - Positioning tools for digital organizations - Assignment: Proposing a strategic position - Creating the vision
- Environmental analysis - Digital readiness assessments
- Strategy planning and communication - Financial aspects - Portfolio optimization - Related practices - Portfolio management - Service financial management - Strategic approaches for digital organizations - Customer/market relevance - Operational Excellence - Evolution - Social Responsibility and Sustainability - Assignment: Proposing a strategic focus
- Implementation approaches - Assignment: Selecting an implementation approach - Coordinating strategies and strategic initiatives - Typical activities of a digital transformation program
- Measurement - Measuring a strategy - Related practice - Measurement and reporting
- Long-term momentum - Volatility, uncertainty, complexity, ambiguity (VUCA) - Ensuring the viability of digital organizations - Strategic approaches to address VUCA - Assignment: Identifying and addressing VUCA factors - Short term momentum - parallel operation
- Digital leadership - Managing innovation and emerging technologies - Managing strategic risk - Related practice - Risk management - Structuring for digital business - Related practices - Architecture management - Workforce and talent management - Summary and Reflection - Additional sources of information - Exam Preparations
ITIL 4 Foundation
4 Days Course