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ITIL®4 Leader: Digital and IT Strategy Course – Accredited

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ITIL® Leader

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

This ITIL Leader: Digital and IT Strategy course will focus on the alignment of digital business strategy with IT strategy. The course also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding.

This 18-hour case study-based course adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.

This course focuses on the alignment of digital business strategy with IT strategy.  Attendees acquire an understanding of:

  • How disruption from new technologies are impacting organizations in every industry 
  • How business leaders are responding 
  • How to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success

Course / Student Materials:

  • Digital learner manual (excellent post-class reference)
  • Sample documents and templates
  • Reference Cards
  • Personal Action Plan
  • Memory exercises, study aids and sample exam
  • Instructor led education and exercise facilitation
  • Participation in unique in-class assignments 
  • In-class exam preparation
  • Exam voucher 

The ITIL®4 Leader: Digital and IT Strategy Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


What is digital and IT strategy

- Key concepts
- DITSand the ITIL service value system
- Related practice
- Strategy management

The strategy journey

- What is the vision?
- Positions based on digital disruption
- Finding a balanced strategic approach
- Positioning tools for digital organizations
- Assignment: Proposing a strategic position
- Creating the vision

Where are we now?

- Environmental analysis
- Digital readiness assessments

Where do we want to be? How do we get there?

- Strategy planning and communication
- Financial aspects
- Portfolio optimization
- Related practices
- Portfolio management
- Service financial management
- Strategic approaches for digital organizations
- Customer/market relevance
- Operational Excellence
- Evolution
- Social Responsibility and Sustainability
- Assignment: Proposing a strategic focus

Take action

- Implementation approaches
- Assignment: Selecting an implementation approach
- Coordinating strategies and strategic initiatives
- Typical activities of a digital transformation program

Did we get there?

- Measurement
- Measuring a strategy
- Related practice
- Measurement and reporting

How do we keep the momentum going?

- Long-term momentum
- Volatility, uncertainty, complexity, ambiguity (VUCA)
- Ensuring the viability of digital organizations
- Strategic approaches to address VUCA
- Assignment: Identifying and addressing VUCA factors
- Short term momentum - parallel operation

Strategic capabilities

- Digital leadership
- Managing innovation and emerging technologies
- Managing strategic risk
- Related practice
- Risk management
- Structuring for digital business
- Related practices
- Architecture management
- Workforce and talent management
- Summary and Reflection
- Additional sources of information
- Exam Preparations


 ITIL 4 Foundation


4 Days Course

Class Dates

Request a Date or a Private Class below.

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