Logo

Maxtrain.com - [email protected] - 513-322-8888 - 866-595-6863

ITSMA-IPRC

ITIL® Practitioner – Accredited Training

Alert Me

Description

The ITIL®  Practitioner Certification Training we deliver goes beyond the “what” and the “why” that is learned in Foundations –  and provides practitioners a methodical way (the how) to use the ITIL®  guidance to improve whether by introducing new or by changing existing services or processes.

The phrase ‘adopt and adapt` is often linked to the ITIL®  framework but what does it mean? Adopting ITIL®  involves committing to a service-oriented, customer-focused culture. Adapting ITIL®  involves striving to understand its practices, why they are recommended, and then applying critical thought to continuously adapting those practices to your organization`s circumstances, needs and goals.

The ITIL®  Foundation course enables IT professionals to learn the basics of IT Service Management (the what) and the business value of well-designed and delivered services (the why). Leveraging candidates` existing ITIL®  knowledge, and based on a new publication – ITIL® Practitioner Guidance – the ITIL®  Practitioner course goes beyond the what and the why and provides practitioners a methodical way (the how) to use the ITIL®  guidance to improve whether by introducing new or by changing existing services or processes.

Throughout this 3 day instructor led case study-based course participants learn about and then apply nine guiding principles to the planning and implementation of service improvements. Participants also gain a practical understanding of how three critical competencies contribute to improvement initiatives.

The ITIL® Practitioner Certification Training On-Demand courses on this page are offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL® Practitioner Certification Training On-Demand  is a registered trade mark of AXELOS Limited. All rights reserved.

Outline

 

Learning Objectives for this course include being able to:

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the nine guiding principles of IT Service Management to the planning and implementation of service improvements
  • Use the Continual Service Improvement (CSI) Approach and its associated tools and techniques to manage improvements
  • Apply knowledge of three critical competencies when planning and implementing improvements
  • Communication
  • Metrics and measurement
  • Organizational change management
  • Exam Voucher

ITIL Expert: Earn 3 credits of the 22 required to achieve the ITIL Expert Certification.

PreRequisites

 

  • ITIL®  Foundation, or ITIL® V2 Foundation and V3 Foundation Bridge Certificate
  • Read ITIL Practitioner Guidance (strongly recommended and is NOT included in the course fee)

Audience

  • Individuals and teams seeking practical guidance on how to adopt and adapt the ITIL®  framework in support of business objectives
  • Individuals and teams who want to better understand how to use the CSI approach to structure any improvement initiatives
$1795.00

3 Days Course

Class Dates

Request a Date or a Private Class below.


MAX Educ. Savings
16 PDU's
Category: Tag:
Loading ...