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ITSMA-STMOD

ITIL® Lifecycle Course – Service Transition On-Demand

Description


ITIL®  Service Transition

Learn how to successfully implement ITIL® Service Transition best practices and how to manage the efficient and effective transition of new or changed services -including activities such as communications, commitment and organizational change.

The Lifecycle stream is targeted at delegates who will manage and implement ITIL®  processes.
The Service Transition course covers principles and processes that allow service providers to move new and changed services into the live environment, without disrupting the business.

This course requires 21 hours mandatory study; 21 hours self-study with the Service Transition core volume is recommended.

  • Study online at your own pace
  • 90 day online access
  • ​Fully accredited
  •  Video tutorials, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
  • 18 easy to absorb lessons
  • 21 hour course

Course Options: 150 day courses are also available.

(Contact us to learn more about these options)

Exam details…

  • Exam voucher included
  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam value: 3 ITIL®  credits

The ITIL® Lifecycle Course – Service Transition On-Demand courses on this page are offered by ITSM Zone ATO/Affiliate of AXELOS Limited. ITIL® Lifecycle Course – Service Transition On-Demand  is a registered trade mark of AXELOS Limited. All rights reserved.

 

 

Outline

Introduction to Service Transition

Service Transition principles

Service Transition processes:

  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Change Evaluation
  • Knowledge Management
  • Managing people through service transitions
  • Organizing for Service Transition
  • Technology considerations
  • Implementing Service Transition
  • Challenges, critical success factors and risks
  • Preparing for the exam

PreRequisites

Course:

  • 2 years IT experience is desirable

Exam:

  • Delegates must hold the ITIL®  Foundation Certificate in IT Service Management (ITIL®  V3 or later, or ITIL®  V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate

 

Audience

Data Centre Managers, Operations Managers, Development, Testing and QA Managers, Process and Procedure Engineers, Application Developers and Managers, Project Managers, Change and Configuration Managers and Asset Managers.

$845.00 List Price


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