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ITSMA-SSMOD

ITIL® Lifecycle Course – Service Strategy On-Demand

Description

 

ITIL® Service Strategy

Learn how to successfully implement ITIL® Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. Conduct Strategic Assessments and understand how to manage demand for IT Services

The Lifecycle stream is targeted at delegates who will manage and implement ITIL® processes.
The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes.

This course requires 21 hours mandatory study; 21 hours self-study with the Service Strategy core volume is recommended.

  • Study online at your own pace
  • 90 online access
  • ​Fully accredited
  • Video tutorials, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
  • 22 easy to absorb lessons 

Course Options: 150 day courses are also available.

(Contact us to learn more about these options)

Exam details…

  • Exam voucher included
  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam value: 3 ITIL® credits

The ITIL® Lifecycle Course – Service Strategy On-Demand courses on this page are offered by ITSM Zone ATO/Affiliate of AXELOS Limited. ITIL® Lifecycle Course – Service Strategy On-Demand  is a registered trade mark of AXELOS Limited. All rights reserved.

Outline

Introduction to Service Strategy

Service Strategy principles

Service Strategy processes:

  • Financial Management for IT services
  • Service Portfolio Management
  • Demand Management
  • Business Relationship Management
  • Strategy Management for IT services
  • Governance
  • Organising for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks
  • Preparing for the exam

PreRequisites

Course:

  • 2 years IT experience is desirable

Exam:

  • Delegates must hold the ITIL® Foundation Certificate in IT Service Management (ITIL® V3 or later, or ITIL® V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 21 hours of self-study using the Service Strategy core volume is recommended

Audience

Program and Project Managers, Account Managers, Finance Managers, Business Development and Capture Managers, Service Delivery Managers.

$845.00 List Price


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