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ITSMA-SOMOD

ITIL® Lifecycle Course – Service Operation On-Demand

Description


 

ITIL® Service Operation

The Lifecycle stream is targeted at delegates who will manage and implement ITIL® processes.
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.

This course requires 21 hours mandatory study; 21 hours self-study with the Service Operation core volume is recommended.

Benefits of this e-learning include:

  • Study online at your own pace
  • 90 day online access
  • ​Fully accredited
  • videos tutorials, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
  • 11 easy to absorb lessons
  • 21 hour course

Course Options: 150 day courses available.

(Contact us to learn more about these options)

Exam details…

  • Exam vouchers included
  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam value: 3 ITIL® credits

The ITIL® Lifecycle Course – Service Operation On-Demand courses on this page are offered by ITSM Zone ATO/Affiliate of AXELOS Limited. ITIL® Lifecycle Course – Service Operation On-Demand  is a registered trade mark of AXELOS Limited. All rights reserved.

 

Outline

Introduction to Service Operation

Service Operation processes:

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Access Management
  • Event Management

Service Operation Functions

  • Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Common Service Operation activities
  • Organizing for Service Operation
  • Technology considerations
  • Implementing Service Operation
  • Challenges, critical success factors and risks
  • Preparing for the exam

PreRequisites

Course:

  • 2 years IT experience is desirable

Exam:

  • Delegates must hold the ITIL® Foundation Certificate in IT Service Management (ITIL® V3 or later, or ITIL® V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 21 hours of self-study using the Service Strategy core volume is recommended

 

Audience

Service Desk Management and staff, Applications and Hardware Support, Network Operation Staff, Process and Procedure Engineers, Application Developers and Managers and Supplier Managers or anyone who has an interest in the Service Operation Lifecycle.

$845.00 List Price


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