ITIL® Lifecycle Course – Service Design On-Demand

ITIL® Service Design

Learn how to successfully implement ITIL® Service Design best practices and how to manage the efficient and effective design of new or changed IT services – including requirements management, design constraints, design models and Service Design Packages.

The Lifecycle stream is targeted at delegates who will manage and implement ITIL® processes. The Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future, with minimum re-work.

This course requires 21 hours mandatory study, also 21 hours self-study with the Service Design core volume is recommended.

Course Option: 150 day course is also available.

(Contact us to learn more about this option)

Exam details…

• ​Exam voucher included
• Exam duration: 90 minutes
• Exam format: closed book, multiple choice
• Exam delivery: online, webcam proctored.
• Exam pass mark: 70% (28/40 marks across 8 questions)
• Exam value: 3 ITIL® credits

The ITIL® Lifecycle Course – Service Design On-Demand courses on this page are offered by ITSM Zone ATO/Affiliate of AXELOS Limited. ITIL® Lifecycle Course – Service Design On-Demand  is a registered trade mark of AXELOS Limited. All rights reserved.

Introduction to Service Design

Service Design Principles

Service Design Processes

• Service Catalogue Management
• Service Level Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Supplier Management
• Design Coordination
• Service Design technology-related activities
• Organizing for Service Design
• Technology considerations
• Implementing and improving Service Design
• Challenges, critical success factors and risks
• Preparing for the exam

Course:

• 2 years IT experience is desirable

Exam:

• Delegates must hold the ITIL® Foundation Certificate in IT Service Management (ITIL® V3 or later, or ITIL® V2 + the V2-V3 Foundation Bridge)
• 21 hours of study via an accredited training solution – confirmed by your course completion certificate
• 21 hours of self-study using the Service Strategy core volume is recommended

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Anyone involved in design and development or project/ program management and administration. Security and Information assurance staff, Data center managers and applications and hardware support.