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ITIL® Lifecycle Course – Service Design On-Demand



ITIL® Service Design

Learn how to successfully implement ITIL® Service Design best practices and how to manage the efficient and effective design of new or changed IT services – including requirements management, design constraints, design models and Service Design Packages.

The Lifecycle stream is targeted at delegates who will manage and implement ITIL® processes. The Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future, with minimum re-work.

This course requires 21 hours mandatory study, also 21 hours self-study with the Service Design core volume is recommended.

  • Study online at your own pace
  • 90 day online access
  • ​Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
  • 19 easy to absorb lessons
  • 21 hour course

Course Option: 150 day course is also available.

(Contact us to learn more about this option)

Exam details…

  • Exam voucher included
  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam value: 3 ITIL® credits

The ITIL® Lifecycle Course – Service Design On-Demand courses on this page are offered by ITSM Zone ATO/Affiliate of AXELOS Limited. ITIL® Lifecycle Course – Service Design On-Demand  is a registered trade mark of AXELOS Limited. All rights reserved.


Introduction to Service Design

Service Design Principles

Service Design Processes

  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Design Coordination
  • Service Design technology-related activities
  • Organizing for Service Design
  • Technology considerations
  • Implementing and improving Service Design
  • Challenges, critical success factors and risks
  • Preparing for the exam




  • 2 years IT experience is desirable


  • Delegates must hold the ITIL® Foundation Certificate in IT Service Management (ITIL® V3 or later, or ITIL® V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 21 hours of self-study using the Service Strategy core volume is recommended




Anyone involved in design and development or project/ program management and administration. Security and Information assurance staff, Data center managers and applications and hardware support.

$845.00 List Price

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