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ITIL® Lifecycle Course – Continual Service Improvement (CSI) On-Demand



ITIL® Continual Service Improvement

Learn how to successfully implement ITIL® Continual Service Improvement best practices and how all processes in ITIL® CSI interact with other ITIL® Service Lifecycle Processes, understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.

The Lifecycle stream is targeted at delegates who will manage and implement ITIL® processes.
The CSI course covers principles and processes that allow service providers to identify, prioritize and implement improvements to their services.

This course requires 21 hours of mandatory study; 21 hours self-study with the CSI core volume is recommended.

Benefits of this e-learning include:

  • Study online at your own pace
  • 90 days online access
  • ​Fully accredited
  •  Video tutorials, quizzes, exercises, study guides, official syllabus and sample exams
  • Tutor support included
  • 19 easy to absorb lessons
  • 21 hour course

Course Options: 150 day courses are also available.

(Contact us to learn more about this option)

Exam details…

  • Exam voucher included
  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam value: 3 ITIL® credits

The ITIL® course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited. ITIL is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.



Topics include:

  • Introduction to CSI
  • CSI principles
  • CSI processes
  • 7 Step Improvement Process
  • CSI methods and techniques
  • Organizing for CSI
  • Technology considerations
  • Implementing CSI
  • Challenges, critical success factors and risks
  • Preparing for the exam



  • 2 years IT experience is desirable


  • Delegates must hold the ITIL® Foundation Certificate in IT Service Management (ITIL® V3 or later, or ITIL® V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 21 hours of self-study using the CSI core volume is recommended


Data and Network/ Operations Managers, Development and Engineering staff, Development, Testing & QA Managers, Process and Procedure Engineers, Application Developers and Managers, Technical / Process Authors, Account Manages and anyone working in Project / Program Management and Administration.

$845.00 List Price

MAX Educ. Savings
22 PDU's
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