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Learn how to successfully implement ITIL® Continual Service Improvement best practices and how all processes in ITIL® CSI interact with other ITIL® Service Lifecycle Processes, understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.
The Lifecycle stream is targeted at delegates who will manage and implement ITIL® processes. The CSI course covers principles and processes that allow service providers to identify, prioritize and implement improvements to their services.
This course requires 21 hours of mandatory study; 21 hours self-study with the CSI core volume is recommended.
Benefits of this e-learning include:
Course Options: 150 day courses are also available.
(Contact us to learn more about this option)
The ITIL® Lifecycle Course – Continual Service Improvement On-Demand courses on this page are offered by ITSM Zone ATO/Affiliate of AXELOS Limited. ITIL® Lifecycle Course – Continual Service Improvement On-Demand is a registered trade mark of AXELOS Limited. All rights reserved.
Data and Network/ Operations Managers, Development and Engineering staff, Development, Testing & QA Managers, Process and Procedure Engineers, Application Developers and Managers, Technical / Process Authors, Account Manages and anyone working in Project / Program Management and Administration.
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