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ITIL® Foundation Course On-Demand



ITIL®  Foundation Course On DemandITIL accredited training MAX Technical Training

This introductory course is suitable for delegates who are new to ITIL® and those with ITIL® experience looking to achieve a globally recognized certificate. ITIL® Foundation Course will teach you the fundamentals of ITIL® and get you ready for the next steps.

Foundation certification is a pre-requisite for intermediate level ITIL® training. Become certified now, at your own pace with this innovative course.

Benefits of this e-learning include:

  • Get ITIL® Foundation qualified online at your own pace
  • 30 days online access 
  • Fully accredited
  • Includes video tutorials, quizzes, exercises, study guides, official syllabus, and sample exams
  • Tutor support included
  • 17 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes
  • 18-hour course

Course Options: 60-day access, ITIL® Lifecycle Essentials eBook are available with this course. 

(Contact us to learn more about these options)

Exam Details:

  • Exam duration: 60 minutes.
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: extra time is available for non-native English speakers
  • Exam value: 2 ITIL® credits
  • Exam Voucher Included

The ITIL® Foundation Course On-Demand courses on this page are offered by ITSM Zone ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.



Lesson 1: Introducing ITIL®

Lesson 2: Service management and stakeholders

Lesson 3: Functions, roles and processes

Lesson 4: The service lifecycle

Lesson 5: Service Strategy key concepts

Lesson 6: Service Strategy processes

Lesson 7: Service Design key concepts

Lesson 8: Service Design processes (1)

Lesson 9: Service Design processes (2)

Lesson 10: Service Transition processes (1)

Lesson 11: Service Transition processes (2)

Lesson 12: Service Operation processes

Lesson 13: Service Operation functions

Lesson 14: CSI

Lesson 15: Roles

Lesson 16: Technology considerations

Lesson 17: The sample exam




  • This course does not require any existing knowledge of the ITIL® framework
  • There are no mandatory pre-requisites for the exam


ITIL® Foundation training is essential for anyone involved in the internal or external delivery of IT services:

  • IT Leadership
  • Key Business Managers
  • Network Operations
  • Business Process Analysts
  • Business Analysts
  • IT Consultants
  • Project Managers
  • System Integrators
  • Help Desk / Service Desk Managers and Analysts
  • Managed Service Providers
  • Application Developers
  • Solution Providers and Sales Staff



$545.00 List Price

MAX Educ. Savings
22 PDU's
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