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This introductory course is suitable for delegates who are new to ITIL® and those with ITIL® experience looking to achieve a globally recognized certificate. ITIL® Foundation Course will teach you the fundamentals of ITIL® and get you ready for the next steps.
Foundation certification is a pre-requisite for intermediate level ITIL® training. Become certified now, at your own pace with this innovative course.
Benefits of this e-learning include:
Course Options: 60-day access, ITIL® Lifecycle Essentials eBook are available with this course.
(Contact us to learn more about these options)
The ITIL® Foundation Course On-Demand courses on this page are offered by ITSM Zone ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
Lesson 1: Introducing ITIL®
Lesson 2: Service management and stakeholders
Lesson 3: Functions, roles and processes
Lesson 4: The service lifecycle
Lesson 5: Service Strategy key concepts
Lesson 6: Service Strategy processes
Lesson 7: Service Design key concepts
Lesson 8: Service Design processes (1)
Lesson 9: Service Design processes (2)
Lesson 10: Service Transition processes (1)
Lesson 11: Service Transition processes (2)
Lesson 12: Service Operation processes
Lesson 13: Service Operation functions
Lesson 14: CSI
Lesson 15: Roles
Lesson 16: Technology considerations
Lesson 17: The sample exam
ITIL® Foundation training is essential for anyone involved in the internal or external delivery of IT services: