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Learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. Understand how to provide value to the customer, service provider and IT organization, learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.
The Capability stream is targeted at delegates who will carry out ITIL® processes on a day to day basis. The Service Offerings and Agreements course covers principles and processes that allow delegates to create service offerings based on business requirements and document and agree SLAs.
This course requires 30 hours mandatory study; 12 hours self-study with the Service Design and Service Strategy core volumes is recommended.
Benefits of this e-learning include:
Course Options: 150 day courses are also available.
(Contact us to learn more about these options)
The ITIL® Service Offerings & Agreements courses on this page are offered by ITSM Zone ATO/Affiliate of AXELOS Limited. ITIL® Service Offerings & Agreements is a registered trade mark of AXELOS Limited. All rights reserved.
Introduction to Service Offerings and Agreements
Process & Procedure Engineers, Application Developers and Managers, Anyone working in Project/ Program Management & Administration, Anyone working in Management and Business Development.
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