ITIL® Capability Course RCV – Release, Control and Validation On-Demand

ITIL® RCV Release, Control & Validate

Learn how to successfully apply Release, Control and Validation best practices, gain competencies in RCV processes and understand how to deliver successful changes and service implementations. You will learn to classify and manage Knowledge within the IT organization and understand the benefits and business value of the RCV processes.

The Capability stream is targeted at delegates who will carry out ITIL® processes on a day to day basis.
The Release, Control and Validation course covers principles and processes that allow delegates to manage the implementation of new or changed services, and handle requests for access to them.

This course requires 30 hours mandatory study, also 12 hours self-study with the Service Transition and Service Operation core volumes is recommended.

Benefits of this e-learning include:

The ITIL® Capability Course – Release, Control and Validation On-Demand courses on this page are offered by ITSM Zone ATO/Affiliate of AXELOS Limited. ITIL® Capability Course – Release, Control and Validation On-Demand  is a registered trade mark of AXELOS Limited. All rights reserved.

Introduction to Release, Control and Validation

RCV processes:

• Change Management
• Service Validation and Testing
• Service Asset and Configuration Management
• Release and Deployment Management
• Request Fulfilment
• Change Evaluation
• Knowledge Management
• RCV roles and responsibilities
• Technology and implementation considerations
• Preparing for the exam

Course:

• 2 years IT experience is desirable

Exam:

• Delegates must hold the ITIL® Foundation Certificate in IT Service Management (ITIL® V3 or later, or ITIL® V2 + the V2-V3 Foundation Bridge) to take the exam.
• 30 hours of study via an accredited training solution – confirmed by your course completion certificate to take the exam.
• 12 hours of self-study using the Service Transition and Service Operation core volumes is recommended

Desktop Support Staff, Data Centre Management, Network Operations, Server Support and Administration Staff, Development, Testing and QA Managers, QA Team Leaders, Analysts, Asset Management and Change and Configuration Management.