ITIL® Capability Course – Planning, Protection & Optimization On-Demand

ITIL®  Planning, Protection & Optimization  

The Capability stream is targeted at delegates who will carry out ITIL® processes on a day to day basis.
The Planning, Protection and Optimization course covers principles and processes that allow delegates to design and operate services that will align with business needs including availability and capacity requirements.

This course requires 30 hours mandatory study; 12 hours self-study with the Service Design and Service Strategy core volumes is recommended.

Benefits of this e-learning include:

Topics include:

• Introduction to Planning, Protection and Optimization
• PPO processes

• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Demand Management
• PPO roles and responsibilities
• Technology and implementation considerations
• Preparing for the exam

• Delegates must hold the ITIL® Foundation Certificate in IT Service Management (ITIL® V3 or later, or ITIL® V2 + the V2-V3 Foundation Bridge)
• 2 years IT experience is desirable
• 12 hours of self-study using the Service Strategy and Service Design core volumes is recommended

Service Desk Managers, Desktop Support, Data Centre Management, Data & Networks Managers, Operations Managers, Network Operations, Server Support and Administration, Development, Testing & QA Managers, Process and Procedure Engineers, Program and Project Management, QMS Managers, Service Delivery Managers.