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ITIL® Capability Course – Planning, Protection & Optimization On-Demand



   Planning, Protection &

ITIL®  Planning, Protection & Optimization  

The Capability stream is targeted at delegates who will carry out ITIL® processes on a day to day basis.
The Planning, Protection and Optimization course covers principles and processes that allow delegates to design and operate services that will align with business needs including availability and capacity requirements.

This course requires 30 hours mandatory study; 12 hours self-study with the Service Design and Service Strategy core volumes is recommended.

Benefits of this e-learning include:

  • Study online at your own pace
  • 90 days online access
  • ​Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
  • 8 Modules, divided into easy to absorb lessons
  • Video tutorials, study guides and quizzes
  •  30 hour course

Course Options: 150 day course are also available.

(Contact us to learn more about these options)

Exam details…

  • Exam voucher included
  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam value: 4 ITIL® credits

The ITIL®  Planning, Protection & Optimization courses on this page are offered by ITSM Zone ATO/Affiliate of AXELOS Limited. ITIL®  Planning, Protection & Optimization is a registered trade mark of AXELOS Limited. All rights reserved.




Topics include:

  • Introduction to Planning, Protection and Optimization
  • PPO processes
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • PPO roles and responsibilities
  • Technology and implementation considerations
  • Preparing for the exam



  • Delegates must hold the ITIL® Foundation Certificate in IT Service Management (ITIL® V3 or later, or ITIL® V2 + the V2-V3 Foundation Bridge)
  • 2 years IT experience is desirable
  • 12 hours of self-study using the Service Strategy and Service Design core volumes is recommended




Service Desk Managers, Desktop Support, Data Centre Management, Data & Networks Managers, Operations Managers, Network Operations, Server Support and Administration, Development, Testing & QA Managers, Process and Procedure Engineers, Program and Project Management, QMS Managers, Service Delivery Managers.

$995.00 List Price

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