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Learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. Understand how to provide value to the customer, service provider and IT organization, learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.
The Capability stream is targeted at delegates who will carry out ITIL® processes on a day to day basis. The Operational Support and Analysis course covers principles and processes that allow delegates to create an efficient and effective support offering for live services.
This course requires 30 hours mandatory study; 12 hours self-study with the Service Operation core volume is recommended to prepare for the exam.
Benefits of this course include:
Course Options: 150 day courses are also available.
(Contact us to learn more about these options)
The ITIL® Capability Course – Operational Support and Analysis On-Demand courses on this page are offered by ITSM Zone ATO/Affiliate of AXELOS Limited. ITIL® Capability Course – Operational Support and Analysis On-Demand is a registered trade mark of AXELOS Limited. All rights reserved.
Introduction to Operational Support and Analysis
OSA processes and functions:
Process & Procedure Engineers, Application Developers and Managers, Anyone working in Project/ Program Management & Administration, Anyone working in Management and Business Development.
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