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ITIL® 4 Foundation Course
Description
ITIL® 4 Foundation Course Introduction
Embark on your ITSM journey with our “ITIL® 4 Foundation” course, a comprehensive introduction to the ITIL 4 framework, essential for modern IT Service Management. This course is an ideal starting point for anyone seeking to understand the principles of ITIL 4 Foundation in IT Service Management, catering to both beginners and experienced professionals.
In this ITIL 4 Foundation course, we explore the evolution of ITIL from its previous version to ITIL 4, integrating contemporary methodologies like Agile, Lean, and DevOps. Our curriculum provides a deep dive into the foundational elements of ITIL 4 Foundation, showcasing their relevance and application in today’s fast-paced IT environments.
Through our ITIL 4 Foundation training, participants gain insights into the transformative role of ITIL 4 in ITSM, guided by expert instruction and practical examples.
ITIL® 4 Foundation Certification and Professional Development Units (PDUs)
- Upon completing our ITIL 4 Foundation training, you will be well-prepared for the ITIL Foundation certification exam.
- This exam, a crucial part of the ITIL 4 qualification, requires a minimum of 65% to pass.
- Additionally, attendees earn 16 PDUs or contact hours.
Course features
- Included Exam Voucher for ITIL 4 Foundation
- Comprehensive learner manual (digital or hardcopy)
- Practical ITIL 4 templates and documents
- ITIL Lifecycle Reference Card
- Personal Action Plan
- Memory exercises, study aids, and sample exams for ITIL 4 Foundation
- Interactive, instructor-led education
This ITIL 4 course is your pathway to the globally recognized ITIL 4 Foundation certification in IT Service Management.
Prerequisites and Audience
No formal prerequisites are needed for the ITIL® 4 Foundation course, although a basic understanding of IT services is beneficial. The course is suitable for:
- Entry-level IT professionals
- ITSM managers and aspirants
- Individuals starting in service management
- IT professionals involved in service delivery
- ITIL qualification holders updating to ITIL 4 Foundation
ITIL® 4 Foundation Course Outline
The ITIL® 4 Foundation Course covers the following topics:
- Key Concepts of Service Management
- Service Offerings and Service Relationships
- Key Concepts of ITIL
- Introduction to the Four Dimensions of ITSM
- The Service Value System
- The Service Value Chain
- ITIL Practices
- The ITIL Guiding Principles
$1995.00
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3 Days Course |