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SL-CAPPS

Integrating Cisco Unified Communications Applications

Description

Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

After completing this course, students will be able to:

  • Describe voice-mail integration options and requirements
  • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
  • Implement voice-mail networking using VPIM
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Outline

Module 1: Introduction to Voice Mail

Lesson 1: Voice-Mail Integration Overview

  • Voice Mail Introduction • Cisco Unity Connection Client Interfaces

Lesson 2: General Requirements for Voice-Mail Integration

  • Voice-Messaging Integration and Synchronization
  • Voice-Messaging Features
  • Voice-Messaging System Design
  • Call Flows

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

Lesson 1: Integrating with Cisco Unified Communications Manager

  • Cisco Unity Connection Integration Options with Cisco Unified Communications Manager
  • Voice-Mail Integration on Cisco Unified Communications Manager
  • Integration on Cisco Unity Connection
  • Cisco Unity Connection Integration via SIP

Lesson 2: Configuring the Cisco Unity Connection System

  • Cisco Unity Connection System Settings Overview
  • Cisco Unity Connection System Settings
  • Cisco Unity Connection Authentication and Roles
  • Cisco Unity Connection Restriction Tables
  • Cisco Unity Connection LDAP Integration

Lesson 3: Using Cisco Unity Connection Partitions and Search Spaces

  • Cisco Unity Connection Dial Plan Components
  • Cisco Unity Connection Dial Plan

Lesson 4: Implementing Cisco Unity Connection Call Management

  • Cisco Unity Connection Call Routing
  • Cisco Unity Connection Call Handler Types
  • Call Handler Templates
  • System Call Handler
  • Directory Handler
  • Interview Handler

Lesson 5: Configuring Cisco Unity Connection Users

  • Cisco Unity Connection User Templates
  • Cisco Unity Connection User
  • Cisco Unity Connection Class of Service

Lesson 6: Monitoring and Troubleshooting Cisco Unity Connection

  • Cisco Unity Connection Troubleshooting • Cisco Unified RTMT

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

Lesson 1: Understanding Cisco Unity Express

  • Cisco Unity Express Characteristics
  • Cisco Unity Express Interfaces, Integration, and Architecture

Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express

  • Voice Mail Integration on Cisco Unified Communications Manager Express
  • Additional Voice Mail Integration Components
  • Voice Mail Integration on Cisco Unity Express

Lesson 3: Configuring the Cisco Unity Express System

  • Cisco Unity Express General Settings
  • Cisco Unity Express Time and Schedules

Lesson 4: Configuring Cisco Unity Express Users

  • Importing Cisco Unity Express Subscribers
  • Cisco Unity Express Mailboxes
  • Message Notification
  • Class of Service
  • VoiceView Express
  • IMAP Messaging

Lesson 5: Understanding Cisco Unity Express AutoAttendant

  • Cisco Unity Express AutoAttendant Application
  • Prompts and Scripts
  • Call Handling in Cisco Unity Express
  • Basic Script Example

Lesson 6: Troubleshooting Cisco Unity Express

  • Cisco Unity Express Troubleshooting Methodologies
  • Troubleshooting SIP Integration
  • Troubleshooting the MWI
  • Troubleshooting Subscriber and Mailbox

Module 4: Voice Profile for Internet Mail Implementations

Lesson 1: Understanding VPIM

  • Voice Messaging Network Options
  • VPIM Networking

Lesson 2: Implementing VPIM in Cisco Unity Connection

  • Implementing VPIM in Cisco Unity Connection
  • Cisco Unity Connection SMTP Setup
  • Cisco Unity Connection Remote Users

Lesson 3: Implementing VPIM in Cisco Unity Express

  • Implementing VPIM in Cisco Unity Express
  • Troubleshooting VPIM Between Cisco Unity Connection and Cisco Unity Express

Module 5: Cisco Unified Presence Implementation

Lesson 1: Understanding Cisco Unified Presence

  • Cisco Unified Presence Introduction
  • Cisco Unified Presence Overview

Lesson 2: Understanding Cisco Unified Presence Components and Communication Flows

  • Cisco Unified Presence Components
  • Cisco Unified Presence Approaches
  • Cisco Unified Presence Federation
  • Enterprise Instant Messaging and Persistent Chat
  • Designing Cisco Unified Presence

Lesson 3: Integrating Cisco Unified Presence

  • Configuring Cisco Unified Communications Manager for Presence Integration
  • Cisco Unified Presence System Settings
  • Configuring Cisco Unified Presence for Presence Integration
  • Configuring Intercluster Peers

Lesson 4: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator

  • Configuring Cisco IP Phone Messenger
  • Configuring Cisco Unified Personal Communicator
  • Cisco Unified Personal Communicator Setup
  • Desk Phone Control Configuration
  • Meeting Notification

Lesson 5: Verifying and Troubleshooting Tools for Cisco Unified Presence Components

  • Cisco Unified Presence Troubleshooter
  • Troubleshooting Cisco Unified Personal Communicator
  • Cisco Unified Presence Tracing

PreRequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Knowledge gained from attending authorized prerequisite Cisco courses: ICND 1 & 2 or CCNA Bootcamp, ICOMM, CVOICE, and CIPT 1

Audience

This course is intended for Network Administrators, Network Engineers, and Systems Engineers, those who have their CCNA Voice Certification, or those working towards their CCNP Voice Certification.

Starting From

$3415.50

$3795.00 List Price

5 Days Course

Class Dates

Early Bird Saving
Good To Go
$3415.50
Remote Live

This class runs from 10:00 AM to 06:00 PM EDT

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