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Implementing Cisco Contact Center Chat & Email
Description
Implementing Cisco Contact Center Chat & Email Introduction
Welcome to the dynamic 4-day course on Implementing Cisco Contact Center Chat & Email (CCECE). Designed for professionals in the customer service sector, this course offers hands-on experience in integrating Cisco Enterprise Chat and Email (ECE) with Packaged Contact Center Enterprise (PCCE) systems.
Dive into the essential skills for deploying and managing ECE, a critical tool for modernizing customer interactions in a contact center environment.
Led by experienced instructors, you’ll explore the installation, configuration, and effective administration of ECE, with a special focus on the latest features of ECE 12.0.
Throughout this training, participants will engage in practical exercises and real-world scenarios, ensuring a deep understanding of ECE’s functionalities and its integration into existing CCE infrastructures.
By the end of this course, you’ll be equipped with the knowledge and skills necessary to enhance customer service operations through Cisco’s advanced communication solutions.
Prerequisites
Before taking this course, students should have:
- Strong knowledge of computer networking components
- Windows A/D, SQL Strong understanding of IP networks
- Advanced experience administering Cisco Packaged Contact Center Enterprise
- Experience deploying Cisco Packaged Contact Center Enterprise
Audience
- Deployment engineers
Implementing Cisco Contact Center Chat & Email Outline
Hands-On Discovery Labs
Throughout the course, students will have the opportunity to participate in hands-on discovery labs to reinforce their learning.
Labs cover topics such as ECE navigation, configuration, integration, agent login, workflow queues, articles, chat setup, reporting, and agent single sign-on.
$3595.00
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4 Days Course |