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This 5 day instructor led course, Deploying Cisco Unified Contact Center Express (UCCX), provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
Upon completing this course, the learner will be able to meet these overall objectives:
To fully benefit from this course, students should have the following prerequisite skills and knowledge:
The primary audience for this course is as follows:
5 Days Course
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