Maxtrain.com - [email protected] - 513-322-8888 - 866-595-6863
Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact Center Enterprise (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and troubleshooting tools for inbound and outbound Contact Center functionality. This will be accomplished by installing and configuring the Unified CCE software and introducing Unified CCE troubleshooting tools.
DUCCE is intended for those installing the solution, or who may be responsible for Level 3 support of the solution. This course also serves as a good stepping-stone for AUCCE Part 1 and AUCCE Part 2, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only, not become scripting experts.
Upon completing this course, the learner will be able to meet these overall objectives:
To fully benefit from this course, students should have the following prerequisite skills and knowledge:
The primary audience for this course is as follows:
The secondary audience for this course is as follows:
5 Days Course
Sorry, we aren't online at the moment. Leave your message and we'll respond to you as soon as we're back in the office!
Hello and welcome!
I'm here if you have any questions.
Help us help you better! Feel free to leave us any additional feedback.