CVP Development and Scripting Part 2 (CVPDS Part 2)

The new CVPD Scripting Part 2 class provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.

Module 1:

• JavaScript: Add an incredible amount of functionality that was not formerly available:
  • String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.
  • Math functions: round, floor, ceiling, truncate, random numbers, etc.)
  • Date functions: date or time arithmetic, validate dates, create formatted date/time variables

Module 2:

• REST Web Service calls and XML: Learn to work with RESTful web services
  • Testing RESTful web service interface in a Web Browser using Rest Client Extension
  • Learn XPath syntax to parse XML response and using free online tools
  • How to use the Studio REST Client Element and to parse XML responses in Studio
  • Fetchtimeout and Fetchaudio review

Module 3:

• REST Web Service calls and JSON:
  • Learn JSON syntax, how to parse JSON responses, and test using free online tools
  • Use the Studio Rest Client element and JavaScript in Studio to parse JSON results

Module 4:

• SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services
  • SOAPUI to test web service connection outside of Studio
  • Using the Studio Web Services Element

Module 5:

• Database: Use the SQL Database element in Studio
  • Select data and execute stored procedures on a SQL-based database
  • Select multiple rows into XML and parse the result
  • Event Handling to catch exceptions and switch to backup database

Module 6:

• Modularization and Multiple applications
  • SubFlows – Subroutines (or ‘functions) for reusability and readability
  • Subdialogs – Calling another Studio application as a subroutine
  • Application Transfers – Go to another Studio application without returning

Module 7:

• Event Handling: Adding event handling globally, in subflows, or element-level
  • LastException variable
  • Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions
  • Creating an Error Element to catch any unhandled exceptions
  • Use Cisco Log Parser Tool

Module 8:

• Speech Recognition: Working with Nuance Speech Recognition
  • Understanding grammars: builtin, inline, external
  • Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
  • Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
  • Work with multiple results (N-Best list) Global Commands (HotLinks)

Module 9:

• Record with Confirm
• • Learn to write a prompt recorder application to take a recording and allow re-recording
  • FTP the recording to one or more media servers
  • Understand voice browser cache algorithm
  • Understand how to configure cache expiration times on IIS media server

Courtesy Callback: How to customize Cisco Courtesy Callback 

CVPD Part 1 or Experience Using Call Studio

CVPD is for Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments. This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.