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CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications and to run and maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts.
Students have ample practice writing applications, using OAMP for put applications into production on the classroom VXML Server, and troubleshooting through log files analysis.
The Unified Customer Voice Portal (Unified CVP) is a web-based platform that provides carrier-class Interactive Voice Response (IVR) and IP switching services over VoIP networks. The platforms work together so that you can create and deploy IVR applications. The IVR applications include voice and video interaction and traditional numeric input to provide intelligent, personalized self-service over the phone.
Unified CVP is based on VoiceXML (VXML). VXML provides a flexible application development and deployment environment for creating IVR applications. IVR applications control audio input and output, presentation logic, call flow, telephony connections, and error handling. The Unified CVP suite of components enables the VXML to receive and report IVR events and interface with customer database components.
CCE Admin training or basic ICM scripting experience.
This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.
5 Days Course