CompTIA A+ Certification Core 1 (Exam 220-1001)

Gain the knowledge to assemble personal computer (PC) components to customer requirements and install, configure and maintain PCs, mobile devices and end-user software in this 5-day CompTIA A+ (220-1001) certification training course. Students will acquire a solid understanding of the basic networking and current security requirements such as diagnosis, resolution and documentation of common hardware issues, troubleshooting and customer support. Students will also explore virtualization concepts, hardware and network troubleshooting, understand desktop imagining procedures and software deployment throughout this in-depth course.

The CompTIA A+ (Exam 220-1001) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ Certification Exam: Core 1 Objectives EXAM NUMBER: CORE 1 (220-1001) in order to become a CompTIA A+ Certified Professional.

Note: The outline is subject to change as CompTIA makes course adjustments.

CompTIA A+ is accredited by ANSI to show compliance with the ISO 17024 Standard and as such, undergoes regular reviews and updates to the exam objectives.

On course completion, students will be able to:

Lesson 1: Mobile Devices

• Install and configure laptop hardware and components
• Components within the display of a laptop
• Laptop features
• Compare other mobile devices
• Connect and configure accessories and ports of other mobile devices
• Basic mobile device network connectivity and application support
• Mobile device synchronization

Lesson 2: Networking

• TCP / UDP ports and protocols
• Common networking hardware devices
• Install and configure a basic wired/wireless SOHO network
• Wireless networking protocols
• Networked hosts services
• Common network configuration concepts
• Internet connection types, network types and features
• Networking tools

Lesson 3: Hardware

• Basic cable types, features and their purposes
• Identify common connector types
• Types of RAM and RAM installation
• Select, install and configure storage devices
• Install and configure motherboards, CPUs, and add-on cards
• Peripherals - Types and features
• Power supplies - Types and features
• Configure appropriate components for a custom PC configuration to meet customer specifications or needs
• Install and configure common devices
• Configure SOHO multifunction devices/printers and settings
• Install and maintain various print technologies

Lesson 4: Virtualization and Cloud Computing

• Cloud computing concepts
• Common cloud models
• Shared resources
• Resource pooling
• Cloud file storage services
• Cloud-based applications
• Virtual desktop
• Set up and configure client-side virtualization
• Virtual machines
• Resource requirements
• Emulator requirements
• Security requirements
• Network requirements
• Hypervisor

Lesson 5: Hardware and Network Troubleshooting

• Troubleshoot problems related to motherboards, RAM, CPUs, and power
• Hard drives and RAID arrays troubleshooting
• Common symptoms with video, projector and display issues
• Mobile device issues
• Troubleshooting printers
• Common wired and wireless network problems

Best practice methodology to resolve problems

• Identify the problem
• Establish a theory of probable cause
• Test the theory to determine cause
• Implement the solution
• Verify full system functionality
• Document findings

Note: this is a preliminary course information outline and is subject to change upon final core 1 (220-1001) curriculum release from CompTIA Accreditation.

To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet and have basic knowledge of computing concepts.

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE.