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Certified Process Design Engineer (CPDE)
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Certified Process Design Course (CPDE) Overview
The Certified Process Design Course (CPDE) stands as a comprehensive training program tailored for professionals aiming to master the art of crafting, optimizing, and transforming IT Service Management (ITSM) processes.
This course delves into the intricate aspects of ITSM, equipping participants with the expertise needed to systematically design and refine processes that enhance the efficiency and effectiveness of IT services. Emphasizing a practical approach, the CPDE course immerses learners in a dynamic environment where they engage in detailed analysis, design, and measurement of ITSM processes.
This hands-on methodology ensures a deep understanding of process engineering within the ITSM sphere.
Building upon a foundation of practical skills, the CPDE program extends its relevance beyond mere process design to encompass a holistic view of Service Management. Participants will explore the integration of designed processes with various Service Management frameworks, adhering to diverse standards and adapting to varying maturity models.
This versatility is a key aspect of the course, preparing professionals to apply their skills in multiple contexts and environments. The curriculum is meticulously structured to ensure that learners not only grasp the theoretical aspects of process design but also gain the competence to apply this knowledge across different scenarios in the realm of ITSM. This dual focus on theory and application makes the CPDE an invaluable resource for professionals seeking to excel in IT Service Management process design and implementation.
Course Deliverables
- Four (4) days of instructor-led learning
- Project Management Institute (PMI) Professional Development Units (PDUs): Project Management Professionals earn 38 contact hours or PDUs upon course completion.
- “The ITSM Process Design Guide” (ISBN: 978-1-60427-049-5)
- Sample templates for practical use
- Exam preparation resources, including sample exams and exam-taking techniques
- In-class examination (final afternoon) for CPDE certification
CPDE Exam & Certification:
- Learners will have the opportunity to earn their Certified Process Design Engineer (CPDE) accreditation on the final day of the course by achieving a passing score (65%) on a 90-minute exam.
- The exam consists of 10 multiple-choice, scenario-based questions. Learners who do not succeed on their first attempt are eligible for one (1) free re-sit.
Prerequisites
- Foundation Certification in IT Service Management is recommended.
- It’s tailored for individuals seeking to enhance productivity, automate tasks, gain insights from data, and create fundamental app solutions.
Audience
- Employees and managers responsible for designing, re-engineering or improving process
- Consultants guiding their clients through process improvement initiatives
- Internal and external suppliers
- Process stakeholders
CPDE Course Outline
Introduction to IT Service Management Process Design
- Understanding the evolving role of IT
- Importance of ITSM processes
- Overview of ISO/IEC 20000 international standard for ITSM
- Exploring the value chain and its impact on processes
- Role of Process Maturity Models
Defining and Analyzing Customer Requirements
- Techniques for gathering and aligning processes with customer needs
- Establishing “just enough” processes to support business objectives
Quality Management Principles
- Embracing quality management principles in process design
Defining and Documenting Processes
- A comprehensive approach to defining and documenting processes
Assessing Process Maturity
- Evaluating the maturity of existing processes
The Ten Process Design and Improvement Steps
- Step-by-step guide to process design and improvement
Process Design and Improvement Tools and Techniques
- Utilizing tools and techniques for effective process enhancement
Producing Meaningful Metrics
- Measuring and demonstrating the benefits of process improvements
- Calculating ROI
Managing Organizational Change
- Overcoming resistance to organizational change
Evaluating and Selecting IT Service Management Technologies
- Exploring technology options to enhance process efficiency and effectiveness
CPDE Exam Preparation
- Sample exam questions and exam-taking strategies
CPDE Exam
- Final examination to earn the Certified Process Design Engineer (CPDE) accreditation
$2195.00
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4 Days Course |