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Certified Agile Service Manager Training is a 16-hour, instructor led course that will provide you with an introduction to Agile Service Management – the application and integration of Agile thinking into service management processes and process design projects. Agile thinking improves process efficiency, reduces waste, and provides an ongoing capability for IT to continue to deliver value even in the face of changing requirements.
The learning objectives for Agile Service Management include an understanding of:
Class also includes experiential exercises, GAME ON! An Interactive Learning Experience®.
Exam & Certification:
Students are eligible to take an independent Foundation exam, please call us to purchase. Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the Agile Service Management Foundation Certificate.
The exam is web-based; learners choose the time and place for their exams.
Project Management Institute (PMI®) Professional Development Units:
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 16 contact hours or PDUs upon completion of this course.
Come ready to participate in lively discussions about process improvements, benefits and challenges.
2 Days Course