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Certified Agile Service Manager
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Certified Agile Service Manager (CASM) Introduction
Welcome to the Certified Agile Service Manager (CASM) course! This 16-hour training program is custom-tailored for SCRUM advocates, Agile enthusiasts, and process improvement specialists. We’ve meticulously designed our curriculum to equip you with a dynamic skill set that merges Agile and Service Management principles, essential for thriving in today’s rapidly changing technological environment.
Throughout this course, you will explore the core tenets of Agile. You’ll gain deep insights into its fundamental values and principles outlined in the Agile Manifesto. As you progress, you’ll master how to seamlessly integrate Agile practices into your ITSM framework, thereby cultivating a culture of continuous improvement and innovation.
Our course objectives are geared to provide you with a comprehensive understanding of Agile and its applications within Service Management. Not only will you acquire theoretical knowledge, but you will also develop practical skills in Agile Process Improvement and Agile Process Design.
Exam & Certification for Certified Agile Service Manager
Achieve your CASM Certification by passing the web-based exam. The exam comprises 40 multiple-choice questions to be answered within 60 minutes. Upon completing the course, Project Management Professionals (PMPs) will earn 16 contact hours or PDUs.
Prerequisites
- Prepare for the course by completing pre-class assignments, reviewing The Scrum Guide™, and The Agile Service Management Guide.
- We recommend familiarity with ITIL for all participants.
Target Audience
- This course is perfect for SCRUM evangelists, individuals passionate about Agile and SCRUM from both product and process perspectives, and consultants focused on process improvement.
Certified Agile Service Manager Course Outline
Introduction
- Explore Agile and Service Management Principles, including Scrum, Kanban, Lean, and DevOps.
Agile Service Management
- Discover the value and dual aspects of Agile Service Management.
Roles in Scrum and Agile Service Management
- Learn the basics of Scrum roles and how they integrate with Agile Service Management roles.
Artifacts in Scrum and Agile Service Management
- Understand critical Scrum and Agile Service Management artifacts, like backlogs and burndown charts.
Events in Scrum and Agile Service Management
- Examine Scrum and Agile Service Management events, such as planning, review, and retrospective meetings.
Process Design and Improvement
- Dive into the basics of Agile Process Design, characteristics of Agile processes, and methodologies for Agile Process Improvement.
$1495.00
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2 Days Course |