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ITSMA-CAPO
Certified Agile Process Owner
Alert MeDescription
Certified Agile Process Owner Training Introduction
The Certified Agile Process Owner (CAPO) training is a dynamic 16-hour course that equips IT professionals with Agile and Lean principles to enhance business processes.
This instructor-led training is perfect for those looking to align process performance with business objectives, ensuring efficiency and effectiveness in organizational processes.
This comprehensive training is designed to provide you with actionable knowledge and skills, preparing you to implement and champion Agile Service Management practices successfully within your organization.
This course provides a rich learning experience where participants will:
- Master Process Owner Responsibilities: Gain a thorough understanding of process sponsorship, resourcing, design, and management. Learn the critical role of process awareness in Agile environments.
- Excel in Agile Process Design and Improvement: Discover the art of creating user stories, effectively managing process backlogs, and leading design and improvement activities in an Agile framework.
- Lead Organizational Change: Develop expertise in managing organizational change, with a strong focus on monitoring process performance and conducting thorough process reviews.
- Hands-On Agile Application: Engage in practical learning with digital learner manuals, personal action plans, and various sample documents. The course includes templates, tools, and interactive exercises designed for both learning reinforcement and exam preparation.
Prerequisites
- Recommended Background: Familiarity with IT and IT services, along with reviewing “The Scrum Guide™” and “The Agile Service Management Guide.”
Audience
- Ideal for Process Experts: Process owners, managers, employees, and consultants responsible for process design, reengineering, or improvement.
Certified Agile Process Owner Outline
Introduction
- The importance of processes, Agility, and the role of the Process Owner.
Process Design Basics
- Elements of a process and comprehensive responsibilities of a Process Owner.
Agile and Scrum Fundamentals
- Introduction to Agile, the Agile Manifesto, Scrum roles, artifacts, events, and the synergy of Scrum and Kanban.
Agile Service Management
- Understanding Agile Service Management value, roles, artifacts, and characteristics of an Agile process.
Agile Process Design
- Techniques for creating and maintaining a process backlog and implementing process design sprints.
Process Implementation and Improvement
- Focusing on process increment, continuous improvement, aligning with strategic goals, and measuring value.
Tools, Technologies, and Exam Preparation
- An overview of process improvement tools, exam requirements, sample questions, and additional resources.
$1395.00
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2 Days Course |