Maxtrain.com - [email protected] - 513-322-8888 - 866-595-6863
Learn how to use Agile and Lean principles and practices to put in place ‘just enough` process and how to continually align process performance with overall business goals in our Certified Agile Process Owner course.
This 16 hour instructor led course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management.
Learning Objectives: The learning objectives for this course include an understanding of:
Course / Student Materials:
Process Design Basics
Process Owner Knowledge, Skills, and Attributes
Selecting a Process Owner
The Characteristics of an Agile Process
Agile Service Management Basics
Agile Process Design
Agile Process Improvement
Process Improvement Tools and Technologies
Challenges and Critical Success Factors
Additional Sources of Information
2 Days Course