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Reporting Cisco Contact Center Enterprise
Alert MeDescription
Reporting for Contact Center Enterprise – Cisco CCER Course Introduction:
Welcome to our Cisco CCER course, a comprehensive program dedicated to mastering reporting in the Cisco Unified Intelligence Center (CUIC) environment. This course equips you with crucial skills for designing, implementing, and managing reports within the Cisco Contact Center Enterprise (UCCE) framework.
Engaging with Cisco UCCE Data Analytics
Dive into the world of UCCE data analytics, learning about report customization and performance tracking. Whether you are a sales engineer, deployment engineer, project manager, or account manager, this course will enhance your abilities to support and optimize UCCE deployments.
Practical Application and Real-World Scenarios
Experience hands-on exercises and real-world scenarios that challenge you to apply your learning in practical ways.
Our aim is to ensure you not only understand CUIC reporting theory but also develop the skills to troubleshoot and optimize reporting systems.
By the course’s end, you’ll be adept at delivering insightful, data-driven reports, enhancing decision-making and efficiency in Contact Center operations.
Prerequisites
The knowledge and skills that students are expected to have before attending this course are:
- Basic knowledge of computer networking components – Windows A/D, SQL Server and components (servers, routers, switch) is helpful but not required
- Understanding of Cisco Packaged Contact Center Enterprise components and call flows
- Experience administering Cisco Packaged Contact Center Enterprise
- Advanced Packaged Contact Center Enterprise administration experience
Recommended Cisco Learning offerings that may help students meet these prerequisites:
- Cisco CCEF Course
- Cisco CCEA Course
- Cisco CCEAA Course
- Cisco CCNA Course
- Cisco CLFNDU Course
Audience
- Sales Engineer
- Deployment Engineer
- Project Manager
- Account Manager
Reporting for Contact Center Enterprise – Cisco CCER Outline:
Cisco Unified Intelligence Center Foundations
- Overview of Cisco Unified Intelligence Center
- Benefits and Features
- High-Level Architecture in UCCE Environment
- Deployment Models
- Reports Overview
- Data Sources
- Additional Considerations
- Access Methods
- Discovery 01-1: Navigate Discovery Architecture and Components
- Discovery 01-2: Import Base ICM Configuration
Unified Intelligence Center Administration and Operations Console
- Introduction to OAMP Console
- Admin User Management
- Device Configuration
- Log and Trace Settings
- Control Center Features
- Cluster Configuration
- Tool Selections
- Discovery 02-1: Explore Cisco Unified Intelligence Center OAMP
Unified Intelligence Center Attributes
- Stock Reporting
- Dashboard Features
- Value Lists and Collections
- Permalink Features
- Basics of Roles and Permissions
- Users and Groups Components
- Report Definitions
- Discovery 3-01: Work with Stock Reports
- Discovery 3-02: Work with Dashboards
- Discovery 3-03: Explore Value Lists and Collections
- Discovery 3-04: Explore Supervisor Defaults
- Discovery 3-05: Create a Reports User
- Discovery 3-06: Use Group Settings
Intelligence Center Custom Reports and Views
- Creating Views
- Building Report Definitions
- Generating Custom Reports
- Discovery 4-01: Edit Report Views
- Report Definitions and Drilldowns
- Create Custom RCD Report Definition and Report
- Explore Value Lists and Drilldowns
$1795.00
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2 Days Course |