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Agile Service Management Overview
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Agile Service Management Overview Introduction
Master Agile Service Management: Dive into the Agile Service Management Overview Course, a specialized program designed to integrate Agile practices into IT Service Management (ITSM) and DevOps. Ideal for IT professionals, process improvement enthusiasts, and business stakeholders, this course emphasizes the importance of Agile Service Management in today’s IT landscape.
You’ll explore the Agile framework’s organizational benefits and its critical role in ITSM. Learn how Agile Service Management can enhance product delivery, reliability, and efficiency in your organization.
This course offers a thorough understanding of Agile principles and their practical application in ITSM, preparing you to effectively implement Agile methodologies in various service management contexts.
Our comprehensive training, with interactive modules and hands-on exercises, ensures you leave with actionable insights into Agile Service Management.
Gain the skills and knowledge necessary to lead Agile transformations in IT services, aligning them with customer satisfaction and business objectives.
Learning Objectives
- Gaining a high-level understanding of Agile Service Management
- Understanding its core vocabulary, principles and practices
- Learning about Agile Service Management roles, artifacts and events
- Understanding how Agile Service Management interfaces with IT Service Management (ITSM), Agile (Scrum) and Lean
Audience
- IT professionals, process improvement enthusiasts, and business stakeholders seeking insights into Agile Service Management.
Prerequisite
- Some experience in IT, software development, or project management.
- A keen interest in improving and optimizing processes.
Agile Service Management Course Outline
Agile Overview & Benefits to the Organization
- Understanding the Agile framework and its organizational advantages.
IT Service Management Through an Agile Lens
- Applying Agile Concepts to IT Service Management.
- Examining Agile Manifesto principles in the context of ITSM.
- Emphasizing customer satisfaction and collaboration.
What is Agile Service Management?
- Defining Agile Service Management.
- Applying Agile principles to ITSM.
- Balancing controls for effective technology services.
Agile Service Management Overview Training Materials
- Four (4) hours of instructor-led training and exercises.
- Learner Manual for post-class reference.
- Participation in unique assignments and interactive learning experiences.
- Learner Personal Action Plan.
- Access to additional information sources and communities.
$295.00
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1/2 Day Course |