Advanced Administration of Unified Communications Manager and Features

• Describe CUCM signaling to phones, gateways, and media resources (H.323, SIP, SCCP)
• Configure inbound and outbound call routing in a multisite environment with overlapping DNs 
• Configure intersite dialing with PSTN backup using Local Route Groups
• Use class of control to control inbound call flow and permit blocking of inbound calls
• Implement Survivable Remote Site Telephony for both SCCP and SIP devices
• Implement intersite and intercluster Call Admission Control and intersite Automated Alternate Routing
• Implement DSP hardware media resources
• Implement Tail-End Hopoff (TEHO)
• Configure Extension Mobility, Unified Mobility (Single Number Reach and Mobile Voice Access), and Device Mobility
• Use CUCM Tools such as the Real Time Monitoring Tool to Monitor and perform basic Troubleshooting
• Deploy new CUCM 10.x Features such as Native Call Queuing, Intercluster CAC and Deterministic Codec Selection
• Generate and Read Trace Files for SCCP, SIP and H.323 Call Setup and Resource Allocation 

Module 1: Review of CUCM and Overview of New Features

Module 2: Understanding End-User Implementation Options

• Lesson 1: Implementing End Users in CUCM Including LDAP Integration
• Lesson 2: Review of Cisco IP Phones and SCCP and SIP Signaling
• Lesson 3: Universal Device and Line Templates and Feature Group Templates

Module 3: Dial Plan Architecture

• Lesson 1: H.323 and SIP Protocols and Signaling
• Lesson 2: Local Route Groups
• Lesson 3: Inbound Calls Routing in a Multisite Environment
• Lesson 4: Implementing Survivable Remote Site Telephony
• Lesson 5: Implementing Cisco Unified SCCP SRST
• Lesson 6: Implementing SIP SRST
• Lesson 7: Implementing Communications Manager Express in SRST Mode

Module 4: Intersite and Intercluster Calling Architecture and Features

• Lesson 1: Locations-Based Call Admission Control and AAR
• Lesson 2: Media Resource Implementation (DSPs)
• Lesson 3: Native Call Queuing
• Lesson 4: Configuring Intercluster Enhanced Locations Call Admission Control
• Lesson 5: Configuring Tail End Hop Off

Module 5: Implementation of Features and Applications for Multisite Deployments

• Lesson 1: Implementing Cisco Extension Mobility
• Lessob 2: Configuring Cisco Unified Mobility
• Lesson 3: Implementing Device Mobility

Module 6: Tools & Troubleshooting

• Lesson 1: BAT Tips and Tricks
• Lesson 2: Planning Firmware Upgrades
• Lesson 3: Reading Common Voice IOS Debug Output
• Lesson 4: Reading RTMT Trace Files

• Lab 2-0: Preparing the Lab Environment
• Lab 2-1: Configuring LDAP Integration
• Lab 2-2: Implementing Site-Specific Device Pools
• Lab 2-3: Building SCCP Phones using the Self-Provisioning IVR
• Lab 2-4: Building SIP Phones
• Lab 3-1: Implementing Basic Multisite Connections
• Lab 3-2: Building Line/Device Class of Service
• Lab 3-3: Implementing Call Routing in a Multisite Environment
• Lab 3-4: Configuring Inbound Calling in a Multisite Environment
• Lab 3-5: Implementing SCCP and SIP SRST
• Lab 4-1: Implementing CAC and AAR
• Lab 4-2: Implementing Media Resources
• Lab 4-3: Configuring Hunting with Native Call Queuing
• Lab 4-4: Configure Intercluster Dialing over a SIP Intercluster Trunk
• Lab 4-5: Configure Intercluster Locations-Based Call Admission Control
• Lab 4-6: Implementing Tail-End Hopoff (TEHO)
• Lab 5-1: Configure Extension Mobility
• Lab 5-2: Configure Device Mobility
• Lab 5-3: Configuring Cisco Unified Mobility
• Lab 6-1: BAT Tips and Tricks
• Lab 6-2: Planning Firmware Upgrades
• Lab 6-3: Reading Common Voice IOS Debug Output
• Lab 6-4: Reading RTMT Trace Files

• Lab A1: Extension Mobility Cross Cluster
• Lab A2: Generating CUCM CAR Tool Reports

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

• Experience Unified Communications Engineers
• Anyone who has attended ACUCM+AUC and needs more training on advanced features and troubleshooting