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Advanced Administration of Unified Communications Manager and Features
Description
Advanced Administration of Unified Communications Manager and Features Introduction
Welcome to the Advanced Administration of Unified Communications Manager and Features training program.
This 5-day, instructor-led course is tailored for experienced unified communications administrators who aspire to deepen their expertise in Cisco Unified Communications Manager (CUCM).
Featuring a focus on CUCM 11.5 and the North American Numbering Plan (NANP), this course is an ideal platform for professionals looking to excel in advanced functionalities and troubleshooting of CUCM.
Participants will delve into complex topics like multi-site dial plan architecture, sophisticated call routing, digit manipulation, and implementing robust PSTN backup solutions.
The course also includes an extensive overview of various phone technologies such as SCCP, SIP phones, and gateway configurations. Designed for hands-on learning, this program offers a blend of theoretical knowledge and practical application.
Course Objectives
By the end of this intensive training, participants will be equipped with:
- In-depth Knowledge: Profound understanding of CUCM signaling protocols, including H.323, SIP, and SCCP.
- Advanced Routing Skills: Skills to configure complex call routing in a multisite environment with overlapping directory numbers.
- Implementation of Advanced Features: Mastery in deploying features like Survivable Remote Site Telephony and Call Admission Control.
- Resource Management: Expertise in managing hardware media resources and Tail-End Hopoff (TEHO) for optimized resource usage.
- Enhanced User Experience: Ability to configure and manage Extension Mobility, Unified Mobility (including Single Number Reach and Mobile Voice Access), and Device Mobility.
- Effective Tool Utilization: Proficiency in leveraging CUCM tools for monitoring and troubleshooting.
- Up-to-Date with Latest Features: Knowledge of deploying new CUCM 10.x features like Native Call Queuing and Intercluster CAC.
Prerequisites
Ideal candidates for this course should possess:
- CCNA Voice certification or equivalent knowledge.
- Experience from ACUCM+AUC with additional field exposure.
Audience
This course is specifically designed for:
- Experienced Unified Communications Engineers.
- Professionals who have completed ACUCM+AUC and are seeking advanced training in features and troubleshooting.
Advanced Administration of Unified Communications Manager and Features Outline
Review of CUCM and Overview of New Features
Understanding End-User Implementation Options
- Lesson 1: Implementing End Users in CUCM Including LDAP Integration
- Lesson 2: Review of Cisco IP Phones and SCCP and SIP Signaling
- Lesson 3: Universal Device and Line Templates and Feature Group Templates
Dial Plan Architecture
- Lesson 1: H.323 and SIP Protocols and Signaling
- Lesson 2: Local Route Groups
- Lesson 3: Inbound Calls Routing in a Multisite Environment
- Lesson 4: Implementing Survivable Remote Site Telephony
- Lesson 5: Implementing Cisco Unified SCCP SRST
- Lesson 6: Implementing SIP SRST
- Lesson 7: Implementing Communications Manager Express in SRST Mode
Intersite and Intercluster Calling Architecture and Features
- Lesson 1: Locations-Based Call Admission Control and AAR
- Lesson 2: Media Resource Implementation (DSPs)
- Lesson 3: Native Call Queuing
- Lesson 4: Configuring Intercluster Enhanced Locations Call Admission Control
- Lesson 5: Configuring Tail End Hop Off
Implementation of Features and Applications for Multisite Deployments
- Lesson 1: Implementing Cisco Extension Mobility
- Lesson 2: Configuring Cisco Unified Mobility
- Lesson 3: Implementing Device Mobility
Tools & Troubleshooting
- Lesson 1: BAT Tips and Tricks
- Lesson 2: Planning Firmware Upgrades
- Lesson 3: Reading Common Voice IOS Debug Output
- Lesson 4: Reading RTMT Trace Files
Labs:
Lab exercises are an integral part of this course, covering various topics and allowing students to practice their skills.
Optional Additional Labs:
- Lab A1: Extension Mobility Cross Cluster
- Lab A2: Generating CUCM CAR Tool Reports
$4295.00
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5 Days Course |