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Administering Cisco UC Manager and Unity Connection
Description
Administering Cisco Unified Communications Manager Introduction
Welcome to the Administering Cisco Unified Communications Manager (UCM) and Unity Connection course, a comprehensive training program tailored for professionals aiming to excel in the management of Cisco’s Unified Communications Manager and Unity Connection systems.
This course is an essential step for system administrators and networking professionals seeking to deepen their understanding of the Cisco Unified Communications Manager System.
In the Administering Cisco Unified Communications Manager (ACUCM) v12.5 section, we provide a foundational understanding of the Cisco UCM, delving into critical IP telephony concepts, system administration, clustering, and user management. Designed to cater to both Level 1 and Level 2 support roles, this course ensures participants acquire the necessary skills for effective system administration.
Including a specialized module on Administering Cisco Unity Connection (AUC), where participants will explore the various administration features, options, and configurations specific to Cisco Unity Connection.
Our objective is to empower administrators with the knowledge and skills needed for proficient daily management of these systems, focusing on practical applications of key concepts, configurations, and essential tasks crucial to successful system management.
Course Objectives
After completing this course, students will be able to:
- Thoroughly understand Cisco Unified Communications Manager network, services, and features.
- Configure systems for redundancy and high availability.
- Manage users and navigate the user web interface efficiently.
- Utilize phone options and the Bulk Administration Tool (BAT) effectively.
- Implement detailed route plans for optimized calling.
- Manage media resources, including conferencing and Music on Hold (MOH).
- Handle basic phone functionalities and manage hunt groups.
- Gain in-depth knowledge of Cisco Unity Connection’s components and features.
- Implement Unity Connection features tailored to organizational needs.
- Utilize various applications, tools, and reports within Cisco Unity Connection for informed administration.
Prerequisites
Participants should ideally have:
- Some knowledge of IP and voice networks.
- Familiarity with the Windows desktop environment.
- Understanding of networking concepts including LANs, WANs, and IP routing.
- A grasp of traditional PSTN operations and technologies.
- Basic exposure to Cisco Unified Communications Manager is beneficial but not mandatory.
Audience
The primary audience for this course includes:
- Phone Network Administrators
- Data System Administrators
- Entry-level Network Engineers
- IT Support Personnel
- Helpdesk Support Staff
Administering Cisco Unified Communications Manager Course Outline
Introduction to IP Telephony
- Lesson 1: Exploring IP Telephony
- Lesson 2: Describing Deployment Models
- Lesson 3: Understanding Advanced Multisite Features
Defining the Basic Configuration
- Lesson 1: Logging In to Cisco Unified Communications Manager
- Lesson 2: Examining Basic Server Configuration
- Lesson 3: Describing Multilevel Administration
- Lesson 4: Configuring DRS Backup and Restore Procedures
User Administration
- Lesson 1: Understanding User Configuration
- Lesson 2: Using the User Web Pages
Exploring Phone Registration and Cisco Unified IP Phones
- Lesson 1: Configuring System Parameters
- Lesson 2: Supporting Cisco Unified IP Phones
- Lesson 3: Exploring Phone Registration and IP Phone Communications
- Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Basic Route Plan Configuration
- Lesson 1: Implementing Dial Plan Connectivity
- Lesson 2: Creating Route Plans
Route Filters and Digit Manipulation
- Lesson 1: Configuring Translation Patterns and Route Filters
- Lesson 2: Implementing Digit Manipulation
Class of Control
- Lesson 1: Defining Class of Control
- Lesson 2: Using Class of Control Features
Understanding Media Resources
- Lesson 1: Defining Media Resources
- Lesson 2: Exploring Media Resource Management
Features and Services
- Lesson 1: Describing Basic Features
- Lesson 2: Exploring Hunt Groups
- Lesson 3: Describing Phone Services
Labs for ACUCM:
- Lab 2-1: Navigating Cisco Unified Communications Manager
- Lab 2-2: Configuring CUCM Basic Settings
- Lab 3-1: Working with User Accounts
- Lab 4-1: Configuring the System to Support Cisco IP Phones and Jabber Clients
- Lab 4-2: Using the CUCM Bulk Administration Tool to Add Phones
- Lab 5-1: Configuring Basic Dial Plan Elements
- Lab 6-1: Configuring Simple Digit Manipulation in CUCM
- Lab 7-1: Implementing Calling Privileges and Restrictions
- Lab 8-1: Configuring Media Resources, MeetMe and Conference Now
- Lab 9-1: Configuring User Features, Call Pickup and Intercom
- Lab 9-2: Configuring Hunt Groups and Call Coverage
- Appendix: Integrating CUCM with Cisco Unity Connection Voice-Mail
AUC Course Outline
Introduction to Cisco Unity Connection
- Lesson 1: Overview of Cisco Unity Connection
- Lesson 2: Navigating Cisco Unity Connection
- Lesson 3: Understanding Call Handlers, Users, and Call Flow
Configuration of Users and Contacts
- Lesson 1: Explaining Users and Contacts
- Lesson 2: Managing Multiple Users
Implementation of Features
- Lesson 1: Implementing the Dial Plan
- Lesson 2: Understanding User Features
- Lesson 3: Accessing Voice Messaging and User Features
- Lesson 4: Managing Distribution Lists
Use of Cisco Unity Connection Applications, Tools and Reports
- Lesson 1: Designing an Audiotext Application
- Lesson 2: Using Cisco Unity Connection Tools and Reports
- Lesson 3: Using the DRS
Labs for AUC:
- Lab 1-1: Verifying Connectivity and Call Flow
- Lab 1-2: Verifying and Configuring Call Handlers
- Lab 1-3: Working with Users and Extensions in Voice Mail
- Lab 2-1: Preparing to Configure Users and Contacts
- Lab 2-2: Managing Users and Contacts
- Lab 2-3: Managing Multiple Users
- Lab 3-1: Implementing the Dial Plan
- Lab 3-2: Understanding User Features
- Lab 3-3: Implementing Integrated Messaging and User Features
- Lab 4-1: Implementing an Audiotext Application
- Lab 4-2: Using Cisco Unity Connection Tools and Reports
$4295.00
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5 Days Course |