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The Administering Cisco Contact Center Enterprise is a 4-day course presented to CCE Administration personnel involved with ’Day 2’ support of a CCE solution deployment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound CCE environment. This course is intended for those administering the solution, or who may be responsible for Tier 1 support of the CCE solution. CCEF or equivalent knowledge is a prerequisite for this course.
Upon completing this course, students will be able to meet these objectives:
The knowledge and skills that students are expected to have before attending this course are:
Here are recommended Cisco learning offerings that may help students meet these prerequisites:
This section specifies the primary and secondary target audiences of this course by job roles and notes the relevance to each job role. The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks.
4 Days Course