MAX GUARANTEES

 

OUR PROMISE TO YOU

It’s rare, but, if your training experience doesn’t meet the MAX standard and your unsatisfied. You will receive credit towards another class or your money back. We stand behind our promise to you to deliver a training experience that exceeds expectation. 

If you have questions about our cancellation, retake, or employer insurance please continue to read below. 

FREE REFRESHERS?  THAT’S RIGHT.

Sometimes you just can’t get enough of a good thing. That’s why re-taking a MAX Class is a benefit we offer so you can refresh your skills and your memory.

Once you’ve purchased and attended one of our classes you are eligible to re-take the same class at no charge as many times as you would like as long as the following is true:

  • The version of the class that you originally attended is the same as the class you wish to re-take.
  • The class must have open seats available and not be sold-out. Just like in the airlines, we have limited seating. Please understand that we are happy to register you for a re-take but you may get bumped should the class sell-out. But we won’t make you sit in the waiting area until boarding time to find out! We will notify you the business day before your class starts regarding whether or not your seat is still available to you. If it is not, we will work with you to register you for the next available class.
  • You bring your original course kit. Note that if the courseware has been updated, you will be required to purchase the updated courseware. If your courseware was in electronic form you just need to bring your username and password so you can access your materials in class.
  • You must be the same person who attended the original class. (Sorry, no replacement students.)
  • The delivery method (physically in a Mason classroom or virtually via Remote Live) must match the original method of delivery.
 

COMPLIMENTARY EMPLOYER INSURANCE

MAX clients know that if employees are the most valuable resource of a company then well-trained employees are an even better resource for them. In order to help you keep your staff at the highly qualified level you desire we offer you our Employer Insurance.

If a MAX-trained employee leaves your company within six months of completing training at MAX, we will train his or her replacement in the same class at no charge as long as the following is true:

  • The version of the class that your original employee took is the same as the class you wish to register your new employee.
  • The class must have open seats available and not be sold-out. Just like in the airlines, we have limited seating. Please understand that we are happy to register your employee for this free class but they may get bumped should the class sell-out. But we won’t make you sit in the waiting area until boarding time to find out!  We will notify you the business day before the class starts regarding whether or not your employee’s seat is still available. If it is not we will work with you to register you for the next available class.
  • Important! If you are not in possession of the courseware (physical book(s) or electronic), or if the courseware has been updated, you will need to purchase the courseware (or updated version).

 

CANCELLATION POLICY

We know things happen that don’t always work in your favor and not being able to take a MAX class would certainly qualify as not in your favor! That’s why we provide you with the opportunity to reschedule or cancel your class registration.

If you need to reschedule or cancel a class you must notify MAX Technical Training’s Registrar by email:  [email protected] or by phone 513-322-8888 or 513-234-5855 at least (10) ten business days prior to class start.

You are permitted to find a replacement for your registration as long as the replacement belongs to the same company as you. “No-shows” and cancellations made with less than (10) ten days’ notice will be charged the full amount of the invoice. Re-sit students that “no-show” or cancel with fewer than 10 business days’ notice will forfeit future re-sits of that class.

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